Castles in Peel Regional Municipality

"We had good stay. The lobby and rooms could use a refresh. The rooms are clean."

"A comfortable, convenient stay for airport users. Delicious breakfast and environmentally friendly cutlery/plates/cups. Room was clean and warm. Warm, friendly staff on reception and airport shuttle bus. There is no lift so request a lower floor room for people with luggage. I had difficulty carrying my 20 kg suitcase up the two flights of stairs."

"The staff were amazing, the room was beautiful, and the pool was clean! We didn't eat breakfast but the accommodated coffee at 5 am which was also very kind of the staff!"

"Was not to my taste"

"Good room Service with a great menu "

"The staff was pleasant and the room was renovated but not kept up. First thing I noticed was a missing light bulb in the lamp beside the bed. I reported it and was told to expect someone to come and bring a bulb to my room…that did not happen. Next was the hand cream by the bathroom sink, I went to use it and it fell off of the wall. I had to use a paper clip to get it to stay up on the wall. Next was black mold on the shower ceiling. I most likely won’t stay here again. "

"Check in and parking were good. Room was dated. The pics online did not meet real life expectations. Its as though they took an old hotel and tried to add paint and wallpaper. Fail. Beds were okay. Pillows not great. Liked the entertaining unit incl coffee maker,mini fridge & desk. High price for the quality. Expected better from Sheraton brand. "

"Good"

"We booked three nights. Our initial room had some damage to wall, a dresser drawer and had looked half cleaned. We called down to the front desk and immediately was apologized to and was given another room. The room given was a kitchenette sweet and it was fantastic. Roomy, clean, two tvs one in the living room area (with pull out couch) and one in bedroom. Outside the doors (any door) had a ton of cigarette butts so perhaps some butt collectors so people don’t litter all over ground. Over all the front seat staff were very kind and accommodating. "