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"Comida excelente, todos los miembros del staff muy atentos. Sobretodo los de área de restaurante. Claudia y Guadalupe siempre con una sonrisa recibiendo a todos los huéspedes desde la hora de desayuno hasta la cena. Los de la alberca bastante relajados, igual muy lindos y las actividades bastante divertidas. Mi esposo y yo nos vamos con muy buena impresión y esperamos regresar pronto. "

"Parking no golf"

"El mejor hotel de Acapulco"

"All is great "

"Everything is good"

"the stay was great, nice view, attentions in every aspect, I'll recommended a lot, if you want to eat or drink something else about the restaurant, at the beach you can find a lot of options even cheaper"

"Beach is small but quiet and you feel peace and calmness, so for a resting getaway is perfect!! It is also halfway between Costera and Barra Vieja, making it the perfect location. They have extra activities with a decent pricing like motoski, kayaking, banana, paddling …"

"Like"

"My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️"