Find Hotel with a Concierge in Riviera Maya

"Beautiful staff"

"This was our first time to Mexico and we were both a bit nervous about leaving the U.S. however, we both felt completely safe at this resort! The food was incredible and there were many options. The service was TOP NOTCH!!! Everyone was extremely kind and made sure our stay was nothing short of perfect! So many pools to lay out at or the beach depending on if you would like to have a quiet area vs music and events. Thank you for an incredible honeymoon!! We will definitely be back! "

"Absolutely lovely! We have stayed at the Tropical twice but splurged on the PLace this go around. I highly recommend the Palace as the views all over the property are amazing. No complaints from us!"

"Pretty good thank you"

"Pros: trees, animals, pools, staff, large property, lobby décor, direct access to Xcaret park (great perk!), large dining buffet areas, drinks, family friendliness, room size Cons: salesy concierges in the buildings is annoying, food is "ok" but not great, room bathrooms could use some TLC/improvements, power was out for 1-2 hours at a time, hot water was out for a while too. Overall: I'd say it's a good value for the money spent! Kids loved it! Having the room that included unlimited Xcaret access was a bonus, as we went there 4 days on that alone."

"We have been coming here for almost 20 years and love it11"

"We really enjoyed our stay. Our concierge Ivan was super helpful. He arranged our dinners and checked on us if we needed anything. Pools were great, food was delicious, and we enjoyed the daily entertainment. Very nice stay! "

"My stay was absolutely fabulous! The food at all the restaurants was so delicious and had such a beautiful presentation. The staff was professional and friendly. Check in and out was a breeze. The rooms had all the amenities needed for my stay. Everyone went above and beyond to make my stay unforgettable. "

"Beautiful property. Fantastic service. We love the food. Great drinks. We'll be back. "