Find Hotel with a Concierge in Riviera Maya

"Beautiful grounds. Huge property! Lots of activities for kids and a separate splash park. The wildlife is amazing. We loved watching the monkeys. There are several pools that are huge, beautiful, and well maintained. We thought the property was a great value. The buffets had a large variety and the food was good. I knocked off one star because the check in process was loooong and it was nearly impossible to get dinner reservations at the speciality restaurants. You had to go to the lobby at 7am to book 2 days in advance. These little blips would not stop me from staying there again. We had a great time. 4 adults. 2 rooms. This was a family trip with our adult children."

"This was our second stay at Barcelo Maya Palace. We love having so many options and being able to play at each of the resort's pools, water slide parks, and beaches. The resort's location is also so nice and close to the Xplor and Xel-ha parks. One disappointment this visit was we weren't able to get a reservation at the teppanyaki restaurant, even thought we inquired when we were checking in."

"This was a great vacation for my family (two teen boys), everyone had a great time. Because we booked through Expedia, we had access to two other resorts, and tried all the buffets and the other pools. The beach is accessible through the other two resorts (Tulum and Akamai), and the beach was okay (it’s kind of rocky) so bring water shoes if you are beach people. Staff was friendly and very helpful, and tried to make our stay comfortable and enjoyable. Pool policies that we personally loved: You cannot place towels in the morning on chairs by the pool and leave them there, which for that policy alone, I would book again. It’s so frustrating to see towels on chairs all day when people aren’t in them and other people could be enjoying spaces by the pool. This was a great policy and I hope more places adopt it. My biggest suggestion was maybe more pool party music, there was a foam party one day and had some great music, so more fun music at the pool, but pretty minor in the scheme of things. Overall, this was a great hotel and we would go back again."

"The rooms are beautiful and the property is extraordinary. Great food and helpful staff throughout the property. You will be lost on the property the first few days. We found we didn’t need to put our request list in for restaurants and walked in regardless but came at a slower time. Only thing I wasn’t a fan of is not being able to see menus before booking/going into the restaurants.. leading to being in a place we had two people out of three not having any food choices and we had to walk away. We will be returning and recommend it to anyone who it fits within their budget. "

"Wonderful experience at this resort. First time in Mexico and I'm so glad we chose this property. Food was all amazing, lots to pick from. Very clean. Staff were friendly and accommodating. I loved being able to go snorkeling right off the beach. "

"Staff was extremely accommodating - plenty to do for the kids - excellent pools and access to other resorts on property"

"Our room has a beautiful view of the ocean, the food was pretty good and the were very friendly and helpful."

"This was the nicest resort I’ve ever stayed at. It takes all inclusive to a new level of luxury. My wife and I stayed here for our honeymoon and chose a room with a swim up balcony. 100% worth it. Having your own private place to take a dip was wonderful. And our room was constantly checked up on and refreshed. We enjoyed couples massage, which was also perfect. The spa experience was comprehensive and pampering in the best way. I utilized the gym, which has everything I needed and then some! Plenty of equipment and attentive staff. The food at the restaurants was also superb—special shout out to the Mexican restaurant, Cuavo Siete, and the Japanese restaurant. The all you can eat restaurants where also great, as was the variety of food you can find at quicker food options around the pools. The bars was also amazing—quick, strong pours, and a real variety of drinks. Lastly, our personal host, Luis Angel, was the cherry on top. He made our stay feel personal, and he booked everything for us—every dinner reservation and massage. He was there for us and gave us all the information we needed to have the most fun and relaxing time possible. I can’t say enough good things about this resort. "

""The resort in Playa del Carmen had so many wonderful aspects—beautiful grounds, fantastic food, and most of the staff were exceptional. However, I had a deeply upsetting experience. After being seated in a restaurant, my girlfriend was asked to leave due to a dress code, which was incredibly embarrassing, especially since we were already seated. The assistant concierge manager’s response was frightening—he spoke in a threatening, almost thuggish way, and it left us uneasy, especially as tourists in a foreign country. I also made a mistake by reacting in anger and disrespecting her on the way out, and I deeply regret that. My reaction was a response to feeling powerless, but I take full responsibility. Despite this, I hope the resort addresses this behavior, because it otherwise has great potential. I give the resort 3 stars—the staff and setting were fantastic, but this incident left a serious mark on our experience.""