The Best Hotel with a Concierge in Riviera Maya in 2026

A tropical beach with clear turquoise waters, numerous boats, and a resort area with thatched-roof buildings.

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Our top choices for Riviera Maya hotels with concierge

Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

Playa del Carmen

Lizet

AED 4,820 total

includes taxes & fees

15 Aug - 16 Aug

3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

Puerto Morelos

jason

AED 979 total

includes taxes & fees

30 Jul - 31 Jul

Outdoor pool, open 8 AM to 8 PM, pool umbrellas, sun loungers

Catalonia Royal Tulum Adults Only - All Inclusive

Xpu-Ha

Lina

AED 1,012 total

includes taxes & fees

17 Jul - 18 Jul

Valentin Imperial Rivera Maya All Inclusive - Adults Only

Playa del Carmen

Kenyon Joseph

AED 1,654 total

includes taxes & fees

9 Aug - 10 Aug

Premium bedding, down comforters, minibar, in-room safe

Banyan Tree Mayakoba

Playa del Carmen

Raja

AED 2,405 total

includes taxes & fees

1 Aug - 2 Aug

Holiday Inn Club Vacations Grand Residences by IHG

Puerto Morelos

Jay

AED 1,307 total

includes taxes & fees

15 Aug - 16 Aug

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Playa del Carmen

Maria G

AED 3,318 total

includes taxes & fees

9 Aug - 10 Aug

El Dorado Maroma, All & More Inclusive - Adults Only

Maroma

Derek

AED 1,689 total

includes taxes & fees

2 Aug - 3 Aug

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Top Riviera Maya Hotel Reviews

Barceló Maya Palace - All Inclusive

8/10 Good

"My family loved this place. We love food trying different places in general. So at first I was worried because the food at Barcelo Karmina at Manzanillo Colima is not good. So coming here knowing that is the same brand we were worried about the food. But when we tried it everything was so delicious. We loved the food. Staff were very nice to us they were always with a smile and very respectful. The pools were very clean and events were very entertaining. Good drinks ask for the bar tender's special drink they have good ones. The room was clean, just one thing they just need to remember to pick up the trash. Overall this place is amazing because if you stay in this specific hotel you can go to visit to the other 5 more hotels that they have all together and use their pools, buffets, events and amenities. There is a lot of things to do in this hotel. Just remember to book the restaurants as soon as you check in."

Grand Palladium Kantenah Resort & Spa All Inclusive

8/10 Good

"Great trip for the family. My kids love the pool. Sad that we didn’t get to enjoy the beach due to the seagassum. Another thing is that the bathrooms are not kid friendly for handicap friendly. It will like climbing a mountain to get into the tub. We definitely could have used a step stool to get into and out."

Dreams Tulum Resort & Spa - All Inclusive

10/10 Excellent

"This resort was beautiful, clean, and well maintained. The staff was incredibly friendly and helpful throughout our stay. Jose, who was our waiter on several occasions, always provided warm, attentive, and exceptional service that made our dining experiences even more enjoyable. The food was delicious, and our favorite dining experience was at the Hibachi restaurant. The chef was entertaining, engaging, and made the meal a lot of fun for both the adults and the kids. There are just a few things I hope the resort considers improving in the future. The Kids Club family time is scheduled from 12:30 p.m. to 2:30 p.m., which is the hottest part of the day. It might be more enjoyable for families if it were offered earlier in the morning or later in the afternoon. The buffet also closes from 11:30 a.m. to 12:30 p.m. while transitioning between menus, which isn't ideal for families with younger children who may need to eat during that time. Lastly, the rooms felt a bit warm during the hottest part of the day, even with the thermostat set to 23°C. Overall, our family had a wonderful vacation. Despite these minor issues, we truly enjoyed our stay and would definitely return."

Dreams Aventuras Riviera Maya - All Inclusive

8/10 Good

"Hotel is very clean and pretty. Location is really good 10 min walk into the town area. Beds comfortable and the pillows are good. Shower has plenty of pressure and hot water. The barriers around the lagoon do a good job of keeping out the seaweed. Easy access to paddle boards and kayaks. Snorkelling gear is charged at $6 for 20 mins. Pools are good size with plenty of sun beds. If you want a breeze sit on the beach as you can’t feel a breeze around the pool. Lobby is open to outdoors so it’s warm and not somewhere to cool down and relax on a hot day. Appears to be a shortage of staff in some places. One man has been doing the pool bar and upper level bar which isn’t good. To get served in the pool you have to get out of the pool to go to the bar. No barman In desire at times so had to fetch someone to serve if we went in. Preferred area restaurants are closed for breakfast while we were there I didn’t check k the other meals. Firstly the restaurants are all in need of good air conditioning, especially the breakfast buffet. It is so hot in there. Never had this issue in a hotel of this class before. They are so hot and humid inside. USA 4th July night cake was stale and waiters were few and far between.food wasn’t good and was over or u cooked. The Wednesday it was buffet only no restaurants. We didn’t go and went out to eat after the July 4 buffet. Food in buffet I would say 2/5 at best. Lacks flavour, under or over cooked and some of it is dry."

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

10/10 Excellent

"The service and hotel were amzing ! We get there and Elizebeth greats us with a smile and she were drained and shots for me and my family. And than after the check in she introduced us to Alfred or personal concierge for our entire stay! Alfred was amazing. We got there and he’s like let me show you guys where the restaurant is because I know you guys are hungry as we’re walking. He’s explaining the hotel he explains. He’s our private concierge as well. He explains on the way that we could go go with him or we could stop at his desk and look at the restaurant options. He already had taken the privilege of booking the overall best restaurants at the resort we actually stood with hair recommendations. His recommendations were on point. I can’t say how much Alfred was there for us every morning he greeted us for breakfast anytime he seen us. He wanted to make sure we were OK that there was nothing that was missing from my room or any of that as well. He did help us set up our excursions as well that same day he got everything set up for us and we’re set for the entire week. He was in fishing. He was courteous and my true honest opinion is he provided over the top service for the hotel and the whole staff was amazing all the staff was great so I can’t say more and I do give this hotel a high 10 because the little touches that they provided for us was amazing. Thank you."

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Our top choices for Riviera Maya hotels with concierge

Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

Catalonia Royal Tulum Adults Only - All Inclusive

Valentin Imperial Rivera Maya All Inclusive - Adults Only

Banyan Tree Mayakoba

Holiday Inn Club Vacations Grand Residences by IHG

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

El Dorado Maroma, All & More Inclusive - Adults Only

Grand Velas Riviera Maya - All Inclusive

The St. Regis Kanai Resort, Riviera Maya

Top Riviera Maya Hotel Reviews

Barceló Maya Palace - All Inclusive

Occidental at Xcaret Destination - All Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

Barceló Maya Colonial - All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Dreams Tulum Resort & Spa - All Inclusive

Dreams Aventuras Riviera Maya - All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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Find Hotel with a Concierge in Riviera Maya

Change your mind

Treat yourself

Be picky

Check availability on Riviera Maya Hotel with a Concierge

Our top choices for Riviera Maya hotels with concierge

Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

Catalonia Royal Tulum Adults Only - All Inclusive

Valentin Imperial Rivera Maya All Inclusive - Adults Only

Banyan Tree Mayakoba

Holiday Inn Club Vacations Grand Residences by IHG

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

El Dorado Maroma, All & More Inclusive - Adults Only

Grand Velas Riviera Maya - All Inclusive

The St. Regis Kanai Resort, Riviera Maya

Top Riviera Maya Hotel Reviews

Barceló Maya Palace - All Inclusive

Explore a world of travel with Expedia

Find More Hotels near Riviera Maya

More Hotel Options in Riviera Maya

More Accommodation Types in Riviera Maya

Hotels near popular Riviera Maya Attractions

Riviera Maya Hotels by Star Rating

Explore more hotels