"沒有冷氣，沒有雪櫃，非常炎熱"

"Like many other hotels in London this has not been refurbished for quite a while. It was all very tired. There was no air conditioning and because we didn't come back until late our windows had been shut the entire time meaning the room was absolutely boiling. There were two fans in the wardrobe thank goodness but opening the windows for us would have been a nice touch. It just needs updating but was ok. The staff were very friendly and helpful. And it was nice to have large bath towels."

"部屋に冷蔵庫、電気ケトル、電子レンジ、シンクがある。 大英博物館のすぐ近くで、また、近所に　コンビニ、スーパー、パブ等がある。 建物は古く、趣があるが、きれいとはいけない。 ベッドカバーにほつれがあったりする。 最大の問題点は床で、歩くと鳴る。どんなに静かに歩いても音が出て、２AMにトイレに行ったりしていたら、ホテルのフロント通して、下のお客さんからクレームが来た。"

"We were bumped by the Grange Blooms hotel into their less attractive but nearby sister hotel, the Grange Whitehall. Great location, but a very average hotel, falling apart a bit."

"The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a...