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"good location "

"JR,bus station nearby, have lift from JR to hotel, good for suit case. Coin laundry and drying machine ,Vending machines, massage chair."

"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"Everything about the hotel, the room, the amenities the staff was great."

"Had to stay in a smoking room. It was not clear on the website when I booked it. Needs to be clearer on the website. "

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"Small but very equipped and clean room. Nice restaurant with nice views of the city and mountains. Great breakfast. Closed to the train station. Great stay!"

"Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value."

"Nice Onsen, rooms are clean, delicious ice cream 😅"