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Clean and comfortable. All staff friendly and helpful.

Would highly recommend! We stayed in the Directors room. Room was absolutely beautiful and a nice size. Bed was very comfortable, large bathroom with walk in shower. Nice lounge. Easy check in/out process.

Brand new property. Beautiful

My family only stayed here one night after leaving Michigan Adventure's en route to Sleeping Bear Dunes. From the moment I walked in the door, I was greeted with a warm face. I was asked a few times if i enjoyed my room (not annoyingly). The rooms were very nice and clean. The sheets and bed were comfortable. The bathrooms were a little dated but the toiletries were nice. My family (2 adults and 2 young boys) enjoyed the continental breakfast before we headed out. Again, the morning staff were...

Everyone was friendly and helpful! Very clean!

Would stay here again!

Wonderful staff and the hotel was very clean, breakfast was fantastic

Liked the availability of food, both meals and snacks, lobby decor, popcorn!

Spotless. I asked for a quiet room and it was. Very nice updated facility.

Staff was great, room clean, bed comfortable, restaurant was excellent

The staff was exceptionally friendly.

Perfect location! The Bistro was wonderful as well!

We very much enjoyed our stay!

My husband and I planned an impromptu trip to South Haven with our 2 small dogs. ! We hit the jackpot with selecting the right place. Todd was a great resource, answering our questions, giving recommendations and playing host during the weekend happy hour and making breakfast. We can’t wait to come back. Our room was just right. We had a King room. The hotel is very charming!

I’m a travel writer and one of the many things I do is write reviews for the accommodations I use; here’s what I have to say about this hotel. Very clean lobby, tidy rooms, comfortable bed AND complimentary lemonade was served! Such a comfortable experience after a long day of driving. Perfect place to wind down. I highly recommend staying here, if in need of a hotel within the Grand Rapids area. Also, their breakfast is pretty decent! There’s a waffle maker and they serve cinnamon rolls!...

The front desk lady when we checked in was awesome. Food prep area could use some cleaning periodically when it is being served in the morning. Other then that it was a great stay.

We had an excellent stay. The resturant & the pool were nice. The staff was very helpful.

The room was spacious, bed was comfortable. Nice casino and hotel.

This was our 2nd time to Bay Pointe. They make us feel at home. It was a pleasure to encouter Mary Ellen at the front desk. She has a great smile!