Find Resorts & Hotels with Spas in Wotton

"Airport hotel"

"good location"

"Convenient for airport"

"We usually stay round the corner at Copthorne Tara but my son was also staying so we decided to book as there was a (very nice) pool. We also decided to take advantage of the upgrade offer to Premium. We read the descriptions of bath with shower, dressing gowns, mini bar, extra room, higher floors etc. ….. we received NONE of this. Put on 2nd floor, beds jammed into room. Bathroom with pocket door so my head was literally 3 feet away from the toilet. No bath just a small shower tray. No mini bar, no bathrobes. Whilst they say facilities may differ at locations there was nothing in this room that would differentiate as a “Premium” room. When we queried with staff they asked us room number and looked at system and informed us it was a Premium room (would think they had never been in that room ever). Refused to give any refund of the upgrade we paid for 2 nights and dismissed our photos from their website of the “upgrades” compared to their photos. Would never stay here again, Copthorne Tara standard rooms are twice the size. "

"The good points were that the staff were nice, the reception desk, foyer bar, and breakfast were very thorough, and that breakfast was included. Sadly, the overall experience was just 'okay', which was disappointing for a hotel of this supposed calibre. The room was small, the 'amenities' that I paid £20 for was a 1-night upgrade because the two nights we'd booked were on different rates. I would struggle to know what the upgraded amenities were: no coffee machine, only basic shampoo and body wash, only one towel for 2 of us, and only one mug. We had to ask for more pillows, and the room attendant badgered us to not clean the room overnight three times. I can't say I would rush to recommend this to others, even though it's a nice place in a great location. "

"Clean and decent sized room. All amenities other than a microwave. Most beneficial was the location of the hotel, centrally located to tube stations and major attractions! Staff in the first shift were very helpful and efficient, however in the second shift, we found them less knowledgeable or willing to help. "