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"The hotel had a perfect location. Within walking distance of the train station and next to the Main Street in the city. The complimentary breakfast and afternoon tea was such a pleasant bonus. Everything was top notch."

"This is a spectacular property. Our room was large, comfortable, cozy and there were lots of extras. A balcony overlooking the Matterhorn, a large breakfast included with American items like scrambled eggs, waffles, cut up fresh fruit, a nicely stocked mini bar, coffee machine in room, various glasses and mugs, water bottle. A sauna and fitness room. Plus, Zermatt is a fun village with lots of shopping and restaurants. The owner and employees are kind and helpful. A++ rating. "

"We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel. "