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"Lovely staff "

"Great customer service at the front desk"

"Fabulous room as always very comfy bed. Excellent service at the bar and restaurant (the apple pie was absolutely delicious). Staff were just so good this year, best ever. "

"Excellent location and service!"

"We found this hotel to be well-situated, very clean and with an exceptional staff. We stayed for four nights in mid-November. The location is within walking distance of several of the major museums, including the Rijksmuseum and the Van Gogh. It is directly across the street from a canal tour ride and the Hard Rock Cafe. It is about a block from a tram and bus stop, including one that goes directly to Schipol. Our room was fairly small. I do not know if they had accessible rooms, but it should be noted that the shower is in a tub with high-sided walls, which could be a problem for some. There was a fridge, a coffee maker and an electric kettle--however the outlet was not near the counter and it made more sense to use the tea kettle in the bathroom. Our street-side room was on the first floor. Even so, it was not noisy at night. It wasn't until the last day that I noticed there was a problem with the window, causing a cold draft. When I reported it, they were very responsive. (In the meantime, I had also requested an extra comforter and recieved that as well.) There's a lovely drink shop around the corner from the hotel. I recommend avoiding most of other nearby restaurants and walking about a block or two north of the Hard Rock to the Leidseplein area, where there are streets filled with a wonderful variety of restaurants. "

"Room was clean, organized, a little on the small size. Check in / out was quick and efficient. Airport shuttle took you right to the gate"

"Clean room"

"Most impressed by the staff. Everyone was friendly and eager to please. Pleasant surprise. Thank you ! "

"Rooms need some updates but otherwise a great property. "