Find all hotels by Greene King in Crawley from AED 266

"Ok, so we understood the room was going to be tiny. But the bathroom is not functional for 2 people or one person who might want to use the toilet after a shower. My wife tried to time things to shower after I shaved before going to bed before an early flight. Turned on the hand shower to have it spray in her face - due to a leak on the handle whilst the spray did not work either as well as just noticing an overhead RAIN SHOWER in a space that believe me, you would not notice or expect one. So that leaked and would not stop in our 2x2 feet bathroom. We were dying laughing at how ridiculous a concept this was!! The floor was completely soaked. Of course everything was wet and slippery. The honest review is for anyone staying here to bring flip flops. We, however, will never stay here again! Staff - this is a do it yourself place. Only Upside - 20% off at nearby pub. Made it tolerable…;p"

"Good value for money"

"Room was clean spacious, I can’t fault it. Beds very comfortable. At check in a gorgeous black man called, Henrich I think that’s his name,very welcoming very friendly, engaging, professional and looking absolutely gorgeous. First morning breakfast was fresh and delicious. Second and third morning breakfast was a let down. Tasteless wrinkly tomatoes, tasteless mushrooms beans look like they have been on stand for too long looking dry at the top, no yoghurt. On the second day I went out with my son who has special needs and a medical condition, we didn’t stay out for too long because he was over heating due to his condition. Upon arriving upstairs my room key refused to open the door, my son is screaming panicking and I needed to go to the room asap to shower him so he can cool down, I asked the housekeeper to help me open the door, she refused I showed her my key she refused again , I called reception and told them the situation but the receptionist couldn’t understand what I was saying, at this point my son is hysterical , screaming scratching, then the housekeeper realises the situation was serious she opened the door. I went in , took care of my son . Soon after i went to the reception to sort my keys out. A receptionist called Gionni large built with glasses, I told him my keys need to be activated, With arrogance and disrespect he tells me that without proof of id he will not activate my key, Manager stepped in, confirmed details on system and issued 3 news sets of keys."

"A straightforward stay - just what we needed before our flight. "

"Lovely room, spotless, beds & pillows a little hard. Crisp linen and fresh towels and gorgeous shower gels and soaps etc supplied. Little disappointed nothing on the tv other than paid for movies, couldnt even listen to radio or watch freeview when chiling out for a while. Room was lovely and quiet and nice blackout curtains too. "

"Superb all round. The staff were fantastic and professional. The room was the best part. Lovely and big and very clean. Would stay there again "

"Evrything was fine ,there was an issue with the swimming tho , there were children unsupervised in the pool messing about and ruining it for everyone ,one was with an adult and dived in !!!!apart from the danger to themselves they ruined it for othervpatrons ,we did report it and realise its not the hotels issue but they would look vinto it and liaise withh those responsible for the pool. Staff in hotel were lovely and helpful.👍"

"The room was clean and spacious, but unfortunately the bedding had stains, and the toilet, bathroom, and floors were not cleaned. The bath drain was also blocked, something the hotel already seems aware of, as I later saw similar complaints in online reviews. It was disappointing to realise we had been given a room with an issue that had clearly been reported before. The staff were also quite unfriendly and unwelcoming. There was little to no greeting, and even when I tried to be polite and engaging, the response was very cold. The only positive aspect of this hotel is its close proximity to Gatwick Airport and Purple Parking. Aside from that, the experience was very poor. Unfortunately, I would not choose to stay here again."

"A lovely hotel. Lovely Staff."