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"Great customer service by staff. Cleanliness was almost perfect minus the carpet, besides that a great stay. "

"perfect for 1 night. this was our second time in Great Southern Hotel Melbourne, the first was so much better, the room was bigger and had a window to the street. This time we opened the door and in less than 10 steps the bed was there, so no much room. Also at night I was freezing, not enough blankets. If you only want a place "to crash" just for a sleep and a shower next day it's perfect. "

"Always the best place to stay in Melbourne, location , food and service. Highly recommended. Tx "

"Room was small, old, horrible worn carpet and paint. Very disappointed and won’t stay again. Staff were lovely and helpful. "

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"Yes the pool was great "

"Location was excellent, the staff were great, and the facilities were very good overall. However, the room had not been properly cleaned when I arrived. There was rubbish under the bed, handprints on the large mirror, and old room keys that looked like they were covered in marinara sauce. Aside from that issue, the stay was good."

"I almost always stay at the Grand Hyatt when in Melbourne for work trips. The location can't be beat and the service quality is consistent. The rooms are well-equipped and super spacious. "