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"Clean and tidy rooms. All necessities provided. A/C was already turned on which was great because we are getting heatwaves in the UK. Bedding great quality"

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"This hotel exceeded expectations. The gardens were beautiful!!!"

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"Just very annoyed. Room was not as good as last time in same category. No lift this time. Air-conditioning was not working even after complaining, no free drink offer despite Expedia vip. Really really upset and annoyed."

"Well positioned and maintained property with friendly and helpful staff."

"T"

"A very nice hotel with versatile spa facilities, good restaurant in splendid Ascot area"

"The room was clean and well maintained. Excellent breakfast choices with ample provided. All the staff we encountered were very helpful and pleasant."

"Our second visit and we would be happy to stay again. Set in a lovely olde worlde part of Shepperton it is a nice quiet location very close to the river. Lovely bar area and restaurant with an out door area to sit and watch the river life. The bedroom was a good size and comfortable, water pressure for the shower was a bit low but adequate. The staff were very helpful and we enjoyed our stay."

"Clean room friendly staff"

"Well located for short trip to Heathrow and lots of shopping and dining options in walking distance"

"Very friendly staff, great food, decent atmosphere, a good nights sleep 10/10"

"Lovely hotel in a lovely location"

"The property is very well looked after & staff are fabulous. Ellie in the morning at both breakfasts and our check in & out was great. The rooms are beautifully decorated and very comfortable. We ate both times at the pub, breakfast & dinner, I think the menu is too big which led to some inconsistent dishes being serviced. Breakfast first day had no toast but on the second day had toast. 2 hash browns second day but 1 first day. Little things like this don’t mean much but breakfast is the last...

"It wasn’t good at all, second day I went outside to meet a friend and gave the key back so I won’t lost it. When I came back and asked for the keys, she said we thought you have left already. I said I have booking for one more day. She already booked someone in my room their. What a night mare"

"Absolutely lovely hotel. Staff were amazing, brekkie was so tasty. Rooms and spacious modern and very clean. We will stay again. Thank you for having us."

"I booked here because it was available after a canceled flight and I got in after 11pm. Granted, it was a heatwave, but the room was excruciatingly hot. I put their small fan in the window and it barely helped. One desk lamp worked. The other did not. None of the light switches worked, including the one for the bathroom. Good thing I had a flashlight. The shower door was coming off it's tracks. Otherwise, the place was great! I didn't have time for the breakfast, which was 29 pounds!"

"Lovely old world charm and the staff were brilliant, only issue was we arrived in the UK during a heat wave and the rooms don't have AC , it was a little warm, but I would go back again for sure"