"The room was clean and spacious enough. The shower gel was empty, (not life threatening just annoying) as we didn’t want to unpack our toiletries from our flight as we were flying again in the early am. We had dinner at a pub nearby (walking distance) and ordered dessert at the bar to bring to our room. The dessert took nearly an hour, and they brought the wrong thing. Again- not a huge deal, but 45 min to deliver the wrong items is bizarre. The staff was kind enough, and we didn’t complain...

"Amazing friendly and wonderfully luxury hotel right in the heart of London. Staff could not do more to help and the facilities were incredible."

"Upon front check in desk, was served by the lady staff( long dark hair )who sits right the end of checking counter. Check in was ok , but not feeling welcoming, no greeting but personally think she is judging by appearance which is very disappointing with this hotel staff. However, upon checking out was served by a very friendly man staff with big smile and polite and helping us to validate the car registration for the car park. Room is spaces ,good size swimming pool jacuzzi , with steam and...

"Salle entraînement moderne et complète "