"My room wasn’t ready on arrival which was ok as I was early. I was leaving early for a late lunch /early dinner prior to a concert and asked if the hotel had r ion I could use if I needed to change. Was told emphatically no and I could feel free to use a public toilet and all of this in front of other guests. Not great as customer service goes. I have stayed on this hotel on multiple occasions with no problems. Service behaviour really bothered me"
"My room wasn’t ready on arrival which was ok as I was early. I was leaving early for a late lunch /early dinner prior to a concert and asked if the hotel had r ion I could use if I needed to change. Was told emphatically no and I could feel free to use a public toilet and all of this in front of other guests. Not great as customer service goes. I have stayed on this hotel on multiple occasions with no problems. Service behaviour really bothered me"
Tracey