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"Friendly, helpful. Made welcome,"

"Set in a most beautiful part of the Malverns, this hotel is quaint and full of charm. The food is excellent and all staff are helpful and welcoming. We stayed here whilst visiting the Autumn Show and are planning to stay here again next year. "

"Excellent"

"Great hotel. Pity breakfast was out of my price range. "

"Hotel and staff FANTASTIC!! But it is impossible to speak to a real person with hotels.com. I booked a wrong date in error so tried to get this changed. First of all i had to get past the chat bots then chat to a person (maybe) and was told the offline team would contact the hotel to change it. I was told then in an email I couldn’t have a refund but I never asked for one. I chatted to the bots again and was told the same re the offline team then I had an email to say the team couldn’t contact the hotel after several attempts. Apparently I couldn’t speak to the hotel myself it had to go through hotel.com. Arrgghh. What happened to good old fashioned telephone conversations with a REAL person. So, hotel staff amazing room lovely hotel great but failure to get my booking date changed a fiasco due to computer bots…..beware of digital ID it is just the start………"

"Lovely hotel the staff are very pleasant and helpful, car parking at rear is a little tight to get into as the entrance st the side of the hotel is quite narrow, the rooms are very cosy and quiet would definitely stay here again."

"The hotel is ideally situated for the Wye Valley with great views. We had a great room which had plenty of space including a sofa, clean, great facilities and well serviced. The breakfast was really good with a great choice and the breakfast staff were really welcoming and friendly. Also the hotel had good quality pub food at a reasonable cost. We look forward to staying again."

"Very pleased with our stay here. Spacious bedroom, lovely en suite, big choice on all menus, beautifully cooked. All staff very friendly, especially Amanda, who went above and beyond to assist us.. Pensioners! Only one thing to note. Heating hadn't been put on, so rooms rather chilly..bath towels didn't dry. This should have been noted by manager. Would definitely recommend. "

"Good cofortable room Ideal for my needs"