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"Staff were helpful . However the Junior suite , wasn’t much different from a standard room , and in particular the bathroom was ridiculously small . "

"Breakfast fresh,parking free so brilliant. Room lightening strange as it’s all or nothing. You can’t just have a side light on!"

"Very nice room. Staff were great! Bar was nice. Location was excellent. Parking was not easy. "

"Great stay, small but works fine"

"Parking was"

"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"Great big room. Fabulous for a single traveller"

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"Room was clean and comfortable. A huge range of options for breakfast. Staff were lovely"