Find Hotel with a Concierge in Birmingham

"Quick uni visit with my son - expensive compare to other hotels but worth the bit extra "

"Superb customer service, room service was spot on, the bar staff were awesome and the bed was ultra comfortable. "

"Excellent"

"This is a fabulous hotel and incredible value too! Everywhere was clean, the food was great and staff lovely. It's hard to fault tbh. We used it for an event at the NEC which was less than 10 minutes walk away. Top of my list next time. Highly recommend!"

"No refrigerator, microwave, ice. Lighting in rooms is impossible to do makeup. Carpet smells. Parking is terrible. Incredibly overpriced."

"Room was dirty and too hot. The breakfast area was also very dirty and the hot food buffet was hard and cold. I would never stay again. "

"Having previously played golf here and it is a lovely course I was staying because of a 2 day business trip running workshops nearby Check in was fine, staff were friendly. First disappointment no water in a room costing over £200. I think that is poor. Main issue was with the restaurant. I had booked an evening meal as part of the deal. At end of long day all your want is a relaxed meal etc. Below is the timeline 7.45pm Entered Restaurant 8.00pm Eventually order taken for starter and main and glass of wine 8.25pm waiter comes up with two main dishes asking if mine. I am dining on my own although one looks the steak i ordered as a main 8.40pm Comes back with same two plates. Been a mistake with my order. I ask if i can have my original starter - told that not an option and tries to get me to accept the steak that has he has been carrying round for 20 minutes. I insist on a fresh one. Offers a glass of wine as compensation 8.45 Waitress turns up with a glass of red wine despite I have been drinking white - i eventually get a white one 8.50 New steak turns up and to be fair it is nice 9.05 Finish and move plate to side clearly visible. For 40 minutes staff walk past the table no one attempts to clear it away or take a dessert order 9.45 Manager comes over and takes plate and asks about dessert - i say too late now and will pay for drinks and supplement. She waives them So two hours to serve one course when I paid for 3. I won't be going again"