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"I have stayed at this hotel a few times now. As usual, the room was spotlessly clean and well set up. Front desk was polite and efficient. I did note a couple of items though that need attention from hotel management. The hotel parking is super funky for 40 GBP a day. Each time you want to exit, you have to ask the front desk for an exit ticket so you don’t get charged an additional 60 GBP. I’m not sure if this is due to some IT difficulty with the parking barrier or some other arcane policy to make things super inconvenient. This needs to be fixed. Also the breakfast buffet was not quite as good as I remember, but in spite of that, the service was a bit off as well - you only get one cup of coffee unless you hunt down a server and the coffee machine like most other hotels trust their guests to use was heavily guarded by servers. Also the silver ware was cleaned up after one plate of food. Not wishing to sound greedy, but if you’re only going to permit one plate of food and one cup of coffee, go to an a la carte set-up. At least the food would be fresher. Other Sofitel hotels do breakfast much better e.g in Dubai. "

"Yes, Yes"

"Loved stayimg here for 2 nights with my daughter before long flights home to New Zealand. We received a warm welcome at reception and check in was quick and easy. Our twin room was small but very, very comfortable. The table and chairs a bonus. The beds and pillows were 10 out of 10 for comfort. Despite the hotel size, it was very quiet. The lovely concierge arranged for our booked uber to pick us up earlier for our convenience, and helped load our heavy cases. It was an 8 minute drive to Terminal 2 departures at 7am on a Monday morning. Would definitely stay here again. "

"Nice clean room. The staff was welcoming "

"The rooms were clean, and the building is beautiful. The neighborhood is close enough to the center to get there easily but far enough from the chaos. We’ll be visiting again."

"Amazing "

"Comfortable bed, nice room. Pleasant and helpful staff. Convenient for terminals 1 & 5."

"Staff helpful food excellent, facilities very clean "

"It was our first time in London, and my wife and I stayed at this hotel for three nights. The hotel was very clean, and the staff were extremely friendly. We want to give a special thank you to Vijay (the manager) and Chithra (the receptionist) — they were so helpful, responsible, and kind. We will never forget how warm and welcoming they were. We highly recommend this hotel to everyone!"