Residences in Caribbean

"Beautifulhotel with great staff. Food pricing is on the high end but everything I ate was high quality and fresh. I will definitely visit again. "

"Staff was amazing and the property was incredible. Amazing historical building with great views and a perfect location. Perks like the wine and cheese hour were so nice and I wish I had a longer stay! "

"Had an ocean view…but property’s on both sides of this Riu were rundown and an eyesore."

"My fourth time here i feel like home a few inconvenience upon checking in was very upset but the manager like always turned it in to a great experience once again i love British colonial "

"Problems from beginning to end. First 3 days we didn't have hot water. I informed the front desk each time we left the room for the day with the promise it would be fixed but wasn't until day 3. We tried the on site restaurant the first night but waited over an hour for food. Then the second to last night we had issues with the toilet not flushing and found BLOODWORMS in the toilet tank. Called down and they sent someone to clean it and fix the flushing mechanism but the next day the worms were back. I went and talked to the front desk who finally offered to move us but it getting the last night I asked for them to just clean the toilet and tank again. I was promised some sort of compensation for the issue but so far nothing. Overall a poor experience."

"This hotel is adjacent the cruise port and Old San Juan perfect place to launch your cruise vacation or seeing the magnificent Old San Juan."

"Too expensive for what quality of food you’re getting, the 18% auto tip for every purchase, even something at the conscience store left me with a really bad taste in my mouth and hole in wallet."

"I was assigned to Room 333. However, when I returned to that room in the evening I found the pillow and curtain full of bugs. I tried calling the contact number above the reception desk, and got voicemail, and left a message. I did not receive any call back. I had to stay in my friend's room because mine was unusable. I reported this issue at breakfast on Feb 21, and the person there said that this was a known issue because the room was next to the vines. In other words: they knew the room had bugs and they still knowingly put me in it."

"Yes, but noisy during the very early morning hours due to delivery trucks. "