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"The property had an old musk smell that permeated through the carpet. They did not have lift access so they are not accessibility or heavy luggage friendly. They did have rails in the upstairs bathroom, but how did you get upstairs with mobility issues. My room had spiders and the tub had hair and did not look clean. Also, it was shot overnight and they do not have AC and you can hear every sound of the guests overnight. It is relatively close to the airport by twenty Uber or 40 minutes by bus,...

"Great stay at a lovely hotel , food drink staff all excellent "

"Very good hotel"

"The staff was outstandingly pleasant competent and helpful. The food was excellent. The price was reasonable."

"Me and my boyfriend visit this hotel regularly, it nice , reception staff attitude varies, good ambience in the lobby and bar, rooms clean and spacious "

"I had the most comfortable hotel room I have ever stayed in. In the morning, after a good sleep, I walked along the river and watched the swans. "

"It's a good hotel, rooms after average but very affordable which is great! I had a problem with the shower drain and i had to change rooms (not a disaster), and their air conditioning units are too old (remotes put off battery too). Overall it's a good hotel with very friendly and helpful staff, good parking lot and very quiet. Breakfast is continental (average) that is worth the price, children eat free!"

"Room was simple but spacious for our family of 4. It was very far from the main hotel areas though, and lifts being out of order between buildings made it incovenient with a buggy and luggage in tow. The bar and pool areas were lovely. The a la carte restaurant was a bit limited for kids and gluten free options, but was good to also have the option of the buffet style restaurant which was a better plan with children."

"The hotel is great for location to the castle, however: The lift wasn't working. Bathroom is unkept. In very poor condition. Cistern is continuously running water. The grouting is everywhere, apart from where it should be. Side of bath mdf all scrapped away. Brown mould. Bathroom sink tap broke off in hand. Plug holes were dirty. Bedroom : mattress didnt fit the bed stead. (In 2 halves, sideways) Side lamp not working. Curtains were in disrepair and not on runners. Black stains on...

"The room temperature was perfect as were the staff."

"Great stay, clean room and wonderful staff."

"The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. "

"Staff were very friwndly and helpful, always ready to help and check to know hpw you are doing."

"Restaurant very good food - amazing garden and grounds"

"Muy amables y serviciales, desde la recepcionista hasta el personal del restaurantes y amenities!"

"Stayed in a superbly refurbished junior suite, enjoyed excellent service and outstanding food, and enjoyed massages, swims and theJacuzzi at the spa. An excellent relaxing break. This was our second visit and it won't be our last."

"Having stayed here regularly over the years the Swan feels like it’s lost its wow somehow "

"Fabulous location, the castle is about one a minute walk from the hotel. The rooms are beautiful, as is the reception area."

"Staff was very supportive and gave excellent customer service. Kudos to the staff"

"Lovely hotel. Friendly staff. Very comfy giant bed! Signage in the car park is a bit confusing as it says to pay via the app, no mention of the guest registration system in the foyer. "