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"Clean room but no lift and the place is in need of a refresh. "

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Good experience "

"The air conditioning was not working on the second floor. We had to change rooms due to a tub leak and a strong smell of mildew the second day. Breakfast was ok. The staff was very kind and responsive."

"Room could have been better there was someone else left over food in the mini fridge. A panel in the bath room fell off the wall when i opened the garbage can"

"Hallways need cleaning Check-in too long wait 10-15 min Parking could be nightmare not skit if spots charge 25 night"

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her...

"What a lovely clean lodge, and my grandson was kept occupied with the man play areas and Lego stations. The staff were very friendly and helpful. We will be returning 💖"

"The laundry facilities don’t exist. Had to send them out. The hotel charged me 600.00 American dollars for a small load of laundry. Staff said nothing they could do. Very upsetting."

"Great place to stay, really comfortable"

"The room was clean but the decor and condition outdated and poor. There appears to have been no updating or redecorating since I last stayed here 10 years ago. No breakfast as they no longer have dining facilities."

"This is an extraordinary property – one of a kind. For anyone interested in or pleased by historic milieux this is a must-stay hotel. Features in the grounds date to Anglo-Saxon times and the main building to Tudor times. Even the 1930's changing huts by the pool are heritage-designated. Most of the staff were also excellent, notably the cheerful, accommodating receptionists (we needed an electric space heater as the weather was so unseasonably cold that the ordinary room heating system...

"Fantastic room very clean and really efficient service"

"The whole stay was underwhelming -Poor check-in experience -Spa very average ok massage but no way is the price justified I booked for our anniversary not worrying about the price thought it would be special it wasn’t had a better massage at local Thai shop for £60 - Bar poor choice beers local unheard of stuff tasted of nothing want him and tonic expected at least a final 5 Star hotel to have good tonic ie fevertree or Schweppes nope some london essence stuff nothing like tonic water -Food...

"Clean room non working air conditioner location is good"

"Now one of favourite hotels in uk. Staff made a special effort for my partners birthday and hotel and grounds are stunningly beautiful. Spa was great as was the food. Probably the tastiest sole I've had. Eating out in uk is too expensive nowadays but this was worth it"

"As always a Hilton Hotel from country to country gives one comfort at having made the choice."

"Excellent location, service really good "

"Metro station is near, the hotel is very good I had a good stay, the staff was helpful and nice. Thanks"

"A historic hotel set within the most stunning of surroundings. Friendly staff made our stay very enjoyable, dining in the main restaurant was somewhat disappointing however."