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"Great experience.great customer service.very helpful.thani you guys"

"We stayed one night due to issues at Heathrow Airport Everything was good. Would stay again"

"When checking in, staff was not very friendly and looked annoyed when asked questions. Playground for kids only opens at 3pm and checkout is very early"

"Very easy to get to and from on the bus from T5. Easy check in with very pleasant staff. Clean stylish room."

"Very old property"

"Perfect get away when have a layover!"

"We got a parking ticket from parking in the lot (even though we paid the parking fee) when I reached out they said the lot is managed by another company and basically said they couldn’t help us. The hotel is old and rundown. Not worth the money or hassle."

"Pictures look better online than in reality. The rooms are in need of a refurb, in particular the carpet which is badly stained. Hallways to the rooms were marked and dirty. The bathroom is tiny and there is nowhere to put anything - watch out for dangerously slippery showers, which are very small and let's water out everywhere. Also the light at night comes in from the hallway under the door which makes it difficult to sleep (we had to block it!). The bed was comfy and staff were friendly-...

"There was a. Hair left in the bath, curtains did not close properly, iron was small cheap basic & basic and double glazing did not keep noise out"

"Typical airport hotel predominately used by airline crew. Noise from the corridor was audible from the room. Avoid a room by a fire door. The continuous door slamming closed will disturb you."

"Staff"

"Lifts weren’t working and the room was tiny with a sloping roof - not good for the money paid! The bathroom was also small with the mirror on the sloping roof! Useless! Grand impressive hotel but probably wouldn’t return Disappointed Receptionist was very helpful"