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"Bueno"

"Fantastic room the Indulgence and good breakfast "

"Very very very clean"

"Overall, a really pleasant stay. The room was clean, tidy, and well put together. A second pillow would have made it even more comfortable, but everything else was great. The restaurant was clean and well maintained, and the staff were efficient, helpful, and welcoming."

"Stay was okay but needs improvement. The room felt dated and could use a deep clean—carpet and paint especially. No fridge or ice machine (maybe typical for the UK), and only one bedside outlet. We had just one towel for two people and no flannels available. Bed wasn’t very comfortable. Staff weren’t very warm. Wayfinding was confusing—clear signage off elevators is needed. Soaps also smelled unpleasant. I wouldn’t stay again."

"Normal level of service provided "

"Clean today just dated in places "

"The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. "

"Clean room"

"The staff was extremely helpful and friendly"

"The bed was far too hard"

"The hotel is being upgraded but the service was exceptional - there was an issue pre-stay with our room due to the ongoing upgrades and they more than rectified it. That’s how customer service should be - well done! Family of 4 stayed - we will be back. Can’t wait to see it once everything is finished. "

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"Love there spa but hrs of opening terrible needs to stay open at least 10"

"Excellent all round "

"The room was large with comfortable bed and very quiet room. No view from our room. The breakfast was excellent with many options. There are several restaurants and shopping within walking distance. Windsor castle is just across the street too. The staff was great as they let me borrow a phone charger "

"First time I've stayed since it was taken over and revamped, personally, I preferred the older-style rooms. The location by the Thames is still a huge bonus. There is only one lift, which is quite small, a problem for disabled guests."

"This place was so good I overslept and was nearly late for the thing I travelled to Slough for."

"We stayed here for our wedding anniversary and from booking to departure, I couldn’t ask for any more. The staff added personal touches and were very attentive. Would highly recommend the Butler’s tour for a background into the history of this amazing house "