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"Would I stay here again?? No I would avoid at all costs. I booked the hotel so that I was fresh for a meeting on mo day morning and what I got was the opposite. When I arrived at the hotel my room had three fans trying to cool it down, which means that they knew my room would be hot and instead of moving me to a room further down the hotel which would be cooler they continued to allocate that room to me. That lasted until 2.30 in the morning when I demanded to be moved. My initial response...

"Great service smooth checkin, room was fully equipped and clean, no noise around and a perfect 1 nights stay"

"Odor in the hallways."

"Great hotel"

"The staff were lovely. Breakfast was convenient and plentiful although in true English stereotypes, quite bland. Our room was perfect. I only wish there were drawers along with shelves for unpacking into."

"Please do not contemplate staying here over the summer months, we stayed over royal Ascot weekend and I cannot put into words how hot the rooms and the corridors were it felt really unsafe. They give you a desk fan in the room however this did absolutely nothing for the room temperature. I’m 7 and a half months pregnant and was looking forward to this stay, instead I felt faint and extremely hot over the 2 nights we were there. My husband and I had to ring"

"The property is beautiful - all the amenities and great playgrounds for the kids. Sign posting is terrible and staff responses are lacklustre at best."

"The room was very clean and comfortable. Staff was very friendly and helpful. The buffet breakfast was delicious with lots of choice. The food menu in the bar had something for everyone and the servings were generous and reasonably priced. Our server in the bar was amazing. The location was ideal for meeting our needs... a visit to Windsor and easy access to Heathrow. On site parking and a luggage scale in the lobby were much appreciated."

"I love this hotel, 3rd time staying here and it does not disappoint. Perfect location next to the Castle, train station next door and many good shops near me. The staff is very welcoming and helpful and the rooms are lovely. Thanks again for the wonderful stay. See ya next time."

"The staff at this hotel are above exceptional. We ran into an issue while traveling and the staff were exceedingly helpful. I am so grateful to each of them for their assistance and concern. I most highly recommend this hotel."

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"Lovely hotel and a beautiful setting right on the river. The room was spacious and so was the bathroom. The breakfast was amazing, plenty of selection and the staff were all very polite and professional"

"Staff went out of their way to be helpful"

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"What a great location! We flew out later in the day and the awesome desk receptionist recommended Windsor Castle just 18 min away. We had a great time and made our plane in plenty of time."

"The property was perfect. Location was perfect too, right in the centre of the town. The rooms where large and there was a fridge in the room. Lovely bathroom. Couldn't fault anything within the hotel. There was only one problem and that was with the parking, there is a car park at the hotel but it was 40 pounds for our 1 night stay which I thought was expensive. I have a disabled badge so it would of been so handy to of used the car park, but instead I had to find a car park as few minutes walk...

"Booking was cancelled by the hotel and was only notified whilst travelling there (6 hours after booking) as booked same day. Got to the hotel to be told to check the Expedia site for other hotels as was told they could not do anything. Staff were extremely unhelpful"

"Great room , bed perfect. very quiet , great A/C, Bathroom could have been a bit cleaner ( attention to detail - previous occupant's hair grips were on the floor). Biggest let down was Breakfast. very transport cafe. Staff seriously struggling to keep up with turnover of customers ."

"Most special overnight stay. Magical 24 hours. We will be back. Valet staff annd reception are really super and go the extra mile."

"The property is historic and the grounds are beautiful. The staff was not particular helpful or friendly. We reserved a superior room and were excited about our stay. Sadly when we got into our room we found the temperature to be around 95 degrees in the room and the only relief available from the hotel was a fan. We sweated the entire night with little to no sleep. The next day and after considerable discussion with the front desk we were able to convince them to give us a room with ac....