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"Lovely room and location "

"Fantastic room the Indulgence and good breakfast "

"Had issue with people using drugs in the parking area and constant banging from the upper floors. The staff were great and tried to address our concerns. Would stay here again!"

"Overall, a really pleasant stay. The room was clean, tidy, and well put together. A second pillow would have made it even more comfortable, but everything else was great. The restaurant was clean and well maintained, and the staff were efficient, helpful, and welcoming."

"Parking was very limited. Spaces were being used by Parking Company and not available to the guests. Property is inadequate for modern use."

"Just home from the most amazing five days here. The hotel is spotless and the staff all smiles,. My grandkids loved the warm swimming pool, the outdoor gym and the playground. The grounds are wonderful kept, full of mature trees, a war memorial and a pretty fountain. And that's before you get to the front of the hotel. The breakfasts blew us way, and our one evening meal was delicious. "

"Normal level of service provided "

"Yes "

"The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. "

"The staff was extremely helpful and friendly"

"Brilliant breakfast selection. Nice, clean hotel with good facilities "

"The hotel was being renovated, so the reception area was moved to the back of the property and our room was on an upper floor in a part of the hotel without a lift - a challenge with luggage. That said, the staff were attentive and helpful and the room was clean and comfortable. "

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"The room was clean and spacious enough. The shower gel was empty, (not life threatening just annoying) as we didn’t want to unpack our toiletries from our flight as we were flying again in the early am. We had dinner at a pub nearby (walking distance) and ordered dessert at the bar to bring to our room. The dessert took nearly an hour, and they brought the wrong thing. Again- not a huge deal, but 45 min to deliver the wrong items is bizarre. The staff was kind enough, and we didn’t complain...

"Excellent all round "

"The breakfast was ok but not the best."

"I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming "

"Nice hotel, comfy bed, clean rooms. Only improver would be more space at Breakfast. We had to share tables with other guests, also has only 1 small toaster which everyone had to queue for "

"We stayed here for our wedding anniversary and from booking to departure, I couldn’t ask for any more. The staff added personal touches and were very attentive. Would highly recommend the Butler’s tour for a background into the history of this amazing house "