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"Great experience.great customer service.very helpful.thani you guys"

"We stayed one night due to issues at Heathrow Airport Everything was good. Would stay again"

"When checking in, staff was not very friendly and looked annoyed when asked questions. Playground for kids only opens at 3pm and checkout is very early"

"Very old property"

"Very clean hotel and rooms in a great location. Staff mostly friendly but when time to go to room it is was raining and we had to go across the street with our luggage and no one helped because they were helping a big group."

"There were not enough staff in the Restaurant or the Bar. At Breakfast, tables were not cleared; Food items not replenished etc. Staff were trying hard though it seemed. Only one person at the Bar at one stage who had clearly not been trained sufficiently e.g. she did not know how to open a bottle of wine with a corkscrew and it broke."

"Lovely, well-maintained hotel with spacious rooms. It’s a little older, but that adds to the charm and gives you more space. A complimentary shuttle to LHR would make it an even better stay!"

"The staff were efficient. The Cozy Room, 15 really should be advertised as suitable for a single party because honestly it is tiny. The lighting and the room is very very dim making it extremely difficult to see. The curtain across the bathroom although thick, really doesn't allow sufficient privacy. There were splinters of glass on the leather floor"

"Location"

"Typical airport hotel predominately used by airline crew. Noise from the corridor was audible from the room. Avoid a room by a fire door. The continuous door slamming closed will disturb you."

"I enjoyed my stay! The breakfast was excellent!! Only reason why I gave a 4 star was because on several occasions when Room service cleaned the rooms they won’t change the beddings and sheets had to call several times to get them to change it. But I will definitely be booking again."

"Lifts weren’t working and the room was tiny with a sloping roof - not good for the money paid! The bathroom was also small with the mirror on the sloping roof! Useless! Grand impressive hotel but probably wouldn’t return Disappointed Receptionist was very helpful"