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"Great bar area, spacious rooms. Courteous and helpful staff"

"Clean room, excellent food. Very good spa"

"Excellent place spotless and staff were excellent. Really comfortable bed. Room a bit small but well designed. Loved the small kitchen. Only slight gripe I couldn't get a late check out as the place was fully booked the next night. Right in the heart of Liverpool. "

"Very nice hotel with nice staff and clean rooms. We found the room very hot though and the air con could not go below 19C. "

"Excellent room,very clean and warm plus the bed was very comfortable, breakfast was very tasty with a good variety of foods,cereals etc!"

"Clean room, staff were very helpful and smiley. Vu bar has great view, v especially on the balcony and the fish and chips was lovely. Beakfast was buffet and had everything on offer. I also paid extra to have a late check out. Will def stay here again."

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"Breakfast was excellent The workers were really friendly and really helpful"

"Nice hotel, easy access to centre, right next to Lime St station and Metro. Free car parking. Booked room only so can't comment on food or drink."

"Clean and spacious room. Helpful staff, at 24hrs reception. Free coffee at waiting area"

"The breakfast menu & main menu very disappointing Only one coffee machine first morning then second morning not one coffee machine !!!! Jugs hot water coffee in 'flask' Staff were wonderful , not their fault couldn't do more felt management waste time !"

"Beautiful rooms, lovely pool & spa. We love staying here "

"Ideas? Maybe refresh the entire building! Wish I’d stayed in a premier in , it was that bad! Do not stay here"

"Booked a double room for 2 nights with pull out bed for my son - his bed wasn’t made up when we arrived - check in staff were rude and disinterested. Walls very thin, reception areas and restaurant nice, first floor, our room and pool area and changing rooms shabby and in desperate need of a deep clean, lick of paint / update. Service slow and ineffectual on several occasions. Several time staff just weren’t there. Surprise £34 charge to park the car in the hotel’s own carpark for two nights...

"Clean "

"Breakfast excellent with a good selection "

"Nice hotel with open space entrance and easy checking in. "

"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."

"Great hotel. Room amazing"