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"Check in took 20 mins then lost my payment!! Spa no towels rubbish around ! Evening meal menu disappointing! Restaurant very hot Disappointing visit"

"Our room was on 4th floor. Two single beds in room. Thankful there was a desk fan in situ as was so very hot during our stay. Room was small but adequate for our needs and as it was only for one night it didn’t feel like we had no space. The bathroom, although quite dated, was very clean and tidy. The shower was set via the taps which did get bit tricky. Was just at temp I liked then as I was washing my hair, it went quite cold, which under the circumstances and how hot it was, it was quite...

"Amazing experience in Liverpool and Municipal hotel was exceptional! The staffs who service the breakfast were superb, the reception were very friendly and helpful, thank you all, we are looking forward to coming back here soon . xx"

"Staff very friendly and helpful, in the current heatwave the air conditioning was amazing. Loved the kitchenette. Bearing in mind we were in the middle of the nightlife area the rooms were very quiet. Thank you very much"

"Very clean room, lovely staff, good cool air conditioning, handy for city centre"

"Lovely stay at this hotel. Only downside was the queue when checking in and lack of options to buy a bottle of cold water when I got back on Saturday night."

"Fabulous location. Entrance is a doorway on Church Street covering a gem of a place. Studio apartments roomy with all home comforts. Staff on reception great"

"The stay was for a stag weekend and is ideally placed for all local attractions, pubs, restaurants etc... However, it is in need of a serious refurbishment, as the rooms are tired, a bit shabby in parts and no air-conditioning, so was very hot even with the fan provided. All plug sockets were at one end of the room and the sleeping area had none, so fan wasn't very effective at night. There is no way this hotel is a £110 per night, which was £50 cheaper than they quoted direct. Maybe £75 at...

"Had the most wonderful stay here, very helpful reception staff. Very clean hotel and the breakfast is lovely. Well done keep it up ."

"Great place to stay on the canal with limited parking, staff very helpful and friendly, would definitely stay again 👍"

"Restaurant and Bar were fantastic, friendly staff with great food and beverage options. Hotel itself was very clean, well air conditioned (including in your room) and relatively modern throughout."

"A very well managed and conveniently located hotel, just on the edge of the heart of Liverpool's city center. An easy walk to the docks and other points of interest. Very friendly and helpful staff."

"The room was lovely, spacious and clean with a nice bathroom and lovely shower! The receptionist were really nice though the staff in the garden room (restaurant) could improve. The male staff were pleasant enough though some of the female staff need to Improve their customer service."

"Fanrastic central location. Nice quiet modern room with a big screen TV. Good control of aircon and lighting from a panel situated next to the bed. I thought bathroom was slightly worst condition with marks in the bathtub. In the morning there was almost no hot water, while it worked the previous evening."

"Well located in Liverpool. Helpful and friendly staff available at all times. Nice clean rooms."

"Clean, modern, budget friendly hotel in a great location in Liverpool. Walking distance to Matthew Street, shopping district, Albert Docks, train stations and minutes walk away from many bars, restaurants and cafes. I would not hesitate to book again when coming back to the city."

"👌"

"The spa and pool was love, we realkt enjoyed it, but we had no kettle in our room we walked to reception and asked for one, I offered to collect it and take it back but they saud no a member of staff will bring it , we never received it, so couldn't have any drinks in our room, room was clean but dated , but on the whole we enjoyed it, breakfast was great"

"Amable"

"Windows did not open enough to cool room enough. It was very hot, too hot to sleep! There was a fan in the room. No facial wash cloths!"