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"The parking on site is awful and the over spill car park is even more inconvenient and the walk to the hotel reception is treacherous if your wife is wearing heels. The maya blue spa is a waste of time, you will get an email to contact them I contacted them several times over a week not once was a call answered and left messages to call me back and to my surprise nobody called back this was for my wife’s birthday and she loves a spa. The receptionist when we arrived just directed us to the maya...

"Really enjoyed our 2 night stay. Check in staff were really friendly and efficient. Great breakfast and lovely bar area too. Our room was lovely, overlooking the river. It was warm and with no air con the room was a little hot, but they had a fan and we asked for the window restrictor to be removed which helped a lot! Great location, less than 10 minutes walk in to the centre of Chester. Great stay and would stay again 😊"

"Excellent with central location"

"Clean room, staff helpful, breakfast fabulous and hotel light, airy and love the bar area."

"Recently upgraded large roomy suite, quite, good breakfast"

"Considering the room was a premium .not impressed by the hotel .lifts were working on and off .only taking so many people at a time .windows were dirty .breakfast wasnt the best ? Pricey £400 for one night ."

"Great location"

"We were very happy with our stay. When we booked it worked out cheaper than your standard travel lodge/premier inn so we where worried the images online wouldn’t match the experience but we where wrong! Sure the rooms could maybe do with a lick of paint but overall we were very happy with the apartment. The location was brilliant for being so close to the middle of the city, rooms where clean, staff where very friendly and the air conditioning was a dream with how hot the day was. One thing we...

"Great location, friendly and helpful staff and air con that works!"

"Room was spacious with panelled walls and chandelier,taking you back in time which i liked very grandeur lobby got good nights sleep 5mins from liverpool central,museums very close by would recommend"

"Great location."

"Lovely room, well appointed. The staff were really helpful and lovely. A great stay all round. No negatives whatsoever. Very convenient for the city but also for the motorway network. The spa was one of the best I've visited on a hotel site. Recommend highly!"

"Food was good in bar and breakfast excellent. Pool and facilities were great"

"Room was very hot. Made it hard to rest. Otherwise, a great place to stay. The hotel is in the middle of all the action. We loved the location. Breakfast was tasty. (Beyond their control, garbage trucks started picking up trash early in the morning. Very noisy.)"

"It's located in a really good area. Room was clean, hotel was quiet. I was there for a day, no complaints"

"Great location, close to Liverpool One and Concert Square. Room and hotel were clean, tidy and modern. Bed was soft. Only issue was no aircon in the room. We were there in the very warm period in Jun 26 and although they provided a fan in the room, sleeping was tricky in the heat."

"Great location, great room and friendly staff"

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"It was OK. Bed was comfy but the room could have done with a proper deep clean. Bathroom although seemingly clean on surface smelt like wee and we had blood on our curtains (we didn’t see this until the morning) - we would have asked to have moved rooms if spotted when we checked in. We were just in a rush at check in to drop bags and get to a concert. Location is good."

"Excellent location, very clean room and all the staffs were very helpful. I had very squeaky set of wheels from my suitcase and was able to borrow a can of WD40 from maintenance to solve the issue. Very helpful!"