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"THE BREKFAST WAS AWSOME :)"

"The capsules were clean and comfortable, but small and ventilation is poor and it’s quite warm at night. Some guests were noisy at night and any noise travels easily. Storage drawer under capsule was great and big enough for a carry on suitcase, but bring your own lock (the ones you can rent are flimsy). Shower/bathroom facilities are clean but there is some mold. Overall a good option for a short visit, but for me not ideal and comfortable enough for a longer stay."

"Nos encantó, en el centro de todo y diseño muy chic. Felicidades "

"Location, location! Perfectly located in the Plaza de España and the metro station. The hotel has a modern decor with a fun twist."

"Although i only stayed for 3 nights, the staff were so kind and accommodating. Especially the general manager whose name i forget, i think her name was essia. She guided me on what to see and enjoy in Madrid. Solo travelling is not easy because you have to figure everything out yourself, but she was amazing. The rooms were pristine but the bed was too hard, but i think thaat is a personal preference rather than a critiscm. This hotel is situated quite near bus stops and train stations which...

"Beautiful hotel on Gran Via, walking distance to most things to see."

"The staff was excellent. I had a roll in shower due to me being in a wheelchair but there was no grab bar . The hotel installed one for me!!! I ate the breakfast and it is well worth the price. The location is great too. Overall I had a great experience "

"El desayuno estaba delicioso, el personal muy amable y la ubicación excelente muy cerca de muchos lugares turísticos."

"The room and beds were clean and in good condition - better than we expected. The receptionists were accommodating."

"This is the worst stay of my life. I regret choosing this place. Only did it for location but it was the biggest mistake. The staff is horrible. They came every night nock at my door and force me to stop talking and go to sleep. Literally. The employee overnight in reception is a trans that is a stalker. Is a person that seems to be mad a the world. I even asked why so much anger on his or her approach to guests . It was not Normal nor respectful. He or she was very rude unprofessional and...

"Perfect location, very clean and great staff. Definitely recommend and will stay here again. "

"The rooms are very clean, the staff are super friendly, and the shared rooms are often not full which makes for a very pleasant stay. "

"Lo mejor el personal de recepción y cafetería. Lo peor los responsables del hotel. Tenía reservada 10 noches por motivos familiares, varios días antes les informé que los dos dos últimos días me tenía que ir, para que por favor me los cambiaran para una fecha posterior pero no han accedido según Expedia y no me han respondido a la solicitud por email que hice al hotel."

"Habitación limpia. Excelente desayuno. Buenas opciones de comida en el bar. Las chicas que nos atendieron muy amables. "

"Fue nuestra primera vez en Madrid, y la atención del Hotel Emperador fue excelente !!!! Definitivamente será nuestro lugar siempre que visitemos Madrid "

"Great location. Reception staff was friendly and informative. Room was clean and comfortable enough. All in all a very good hostel for the price."

"El personal súper amable. Los cuartos pequeños pero muy limpios . Súper ubicado el hotel . "

"excelente ubicación, el servicio del personal inmejorable; la ubicación del hotel igual. Todo esta muy bien"

"Breakfast was ok and staff at breakfast was little rude."

"My issue was that it was mid 80’s and when I asked why the AC didn’t work they claim that they can’t control it and it was set for heat only.that they change it to AC around the end of May or June. They told me to open the doors. I paid extra for a balcony room. The big issue is that you’re on a street that is super busy all night long. You can’t sleep with all the road noise and it was too hot to close the doors. We didn’t get a goodnight sleep. It was an awful stay. Also you couldn’t even...