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"Nothing special just a typical motorway hotel and very dated and staff were very unwelcomeing and unpleasant"

"A lovely old world charm about the hotel. Very nice, spacious room, excellent staff & fantastic location in the heart of Ludlow. On- site parking available which was also great. "

"My family stayed in 2 superior rooms for one night. There is no lift so luggage has to be carried up the stairs. Room 14 was on the first floor and huge, room 30 was on the second floor and slightly smaller. The shower was over the bathtub with a curtain. The staff in the restaurant and elsewhere were excellent and we enjoyed the food (bearing in mind this is a Greene King, not a Michelin starred restaurant :). There are lovely views from the patio where you can have a drink from the bar. For...

"Great location, lovely staff, comfy bed. Room and furnishings all looking pretty tired and like they could do with an update, and what looked like mould on the bathroom ceiling presumably due to the lack of ventilation there. Breakfast was fairly average. Would stay again but best not to have particularly high expectations."

"We enjoyed every thing and our stay was very enjoyable."

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"The entrance to the hotel was lovely and staff very welcoming and helpful. It was good that you needed a room key to call a lift as it felt secure. Pool was nice but a bit tatty , old surroundings Room on 3rd floor was UNCOMFORTABLY hot with no air con ...just a small desk fan . We hardly slept due to it being too hot and stayed out of the hotel as much as possible which was not great as we were there for a sports competition and needed to rest. Food and room service not available Friday, ...

"Fabulous overnight stay"

"The room was very clean and well- appointed. The bath was welcome and the heated towel rail useful. The bed was comfortable.The bar food was very good and the breakfast excellent. I would definitely stay again. "

"Lovely stay in the Abbots Lodge, excellent very well finished and clean room, peaceful and restful night, superb staff."

"Friendly staff , was woken up earlier from extractor fan & noisy delivery’s early"

"The accommodation was clean and spacious. The decor is quite dark, but probably because of the dark beams. The welcome in the pub wasn’t great, we weren’t acknowledged whilst standing with our bags in the pub. I understand the stafff are busy, but a simple’hello, we’ll be with you in a minute’ would be nice. We didn’t see any members of staff as the breakfast is a completely self service buffet. On the whole we would have felt more welcome if somebody had appeared at some point eg maybe when you...

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Our room, Croft was a small suite. Very clean with ensuite and small fridge. Ideal. Breakfast was very tasty. We did not have an evening meal there."

"Good place to stay in Malvern area. Straight on the trail. Good rooms, nice staff, good breakfast."

"All good especially the staff Great location for site visits"

"Friendly staff, lovely cool room on a really hot day. Pity the pool was still not operational"