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"Much better than last time I stayed, Not the best of hotels, but the that is reflected in the price you pay. Mainenance is also quite poor with several light fittings in my room not working."

"Excellent location in the town centre. Lots of historic culture. Staff very friendly and excellent food."

"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable Good parking Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"This is a hotel in a lovely location with much to see around it but what was supposed to be a relaxing weekend in a nice hotel was any thing but. The reception on arriving was stale and disinterested. The room was small. On the first day I had to go to reception three times just for milk. Saturday a wedding was held at the hotel and lack of management of noisy people outside our window until 1.40am meant very little sleep in spite of reporting it three times. Then Monday morning we awoke to the...

"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window. Some of the staff seemed less friendly and professional than one would expect - however,...

"A fantastic stay. Staff were amazing, food was great and the spa was spectacular!"

"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."

"The entrance to the hotel was lovely and staff very welcoming and helpful. It was good that you needed a room key to call a lift as it felt secure. Pool was nice but a bit tatty , old surroundings Room on 3rd floor was UNCOMFORTABLY hot with no air con ...just a small desk fan . We hardly slept due to it being too hot and stayed out of the hotel as much as possible which was not great as we were there for a sports competition and needed to rest. Food and room service not available Friday, ...

"Stanbrook Abbey Hotel is amazing in all respects. It’s historical and very attractive set in extensive grounds. The rooms are spacious, well appointed and comfortable. The staff are lovely and very helpful. I only had one meal in the hotel and it was excellent. I have no hesitation in recommending this hotel, it’s great."

"Beautiful view from our spacious room. Bed was very comfortable. The lodge is quite remote on a single lane road and we had a traffic jam on the road on Saturday morning."

"A pleasantly quirky place, and the staff were incredibly lovely and helpful. Rooms were fresh and spotlessly clean. No noise from inside the hotel, and little from outside. Bar was good value. The cooked breakfast wasn't great, and I didn't feel particularly good value, but the continental breakfast was very good value and very tasty and fresh. Would happily stay again!"

"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Our room, Croft was a small suite. Very clean with ensuite and small fridge. Ideal. Breakfast was very tasty. We did not have an evening meal there."

"Lovely old hotel with lots of character. Great beer garden. Lovely breakfast and very helpful staff"

"Good place to stay in Malvern area. Straight on the trail. Good rooms, nice staff, good breakfast."

"Excellent positioned room overlooking river. Quiet although hotel busy. Very comfortable bed. Nice decor. Bathroom spacious though back of door not cleaned lately! Staff helpful. Breakfast and dinner excellent. Only small minus after they had lost that we'd prepaid for a meal . They were polite and I believe a new computer system was the problem but could've said sorry. Overall very enjoyable stay."