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"Todo fue genial"

"The property itself was beautiful, and our room was clean and comfortable. However, the level of service and treatment from several staff members significantly impacted our overall experience. As a father traveling with my wife and two daughters, I was disappointed by the lack of professionalism, courtesy, and customer service throughout our stay. On multiple occasions, staff were rude or dismissive when we requested assistance, often responding with attitude rather than support. One...

"We paid for the ‘elite’ experience and it was fine but we stayed for 6 days and we never had our sheets changed. They came in covered the bed back with the same dirty"

"I didn’t like how there was literally only Spanish music 24/7 I understand it’s a Spanish speaking country but even when I was telling the djs and entertainers they like they didn’t care Tip: bring your own little speaker Also the ppl at expand listen it I don’t think trying to forcefully get me to buy your time share at my hotel where I’m trying to relax is the right thing to do And mind you they don’t come off as so. They literally told me and my wife (oh we will show you the best...

":)"

"The place is beautiful the staff is very friendly and attentive the food is fantastic the shows are great I can’t wait to go back. Will recommend this place 💯 %"

"Everyone was friendly and kind and the maintenance of the property was stellar they were always cleaning the grounds throughout the day. Room service was always the best available and the food the delivered was great. Water pressure always seemed to run slower between 2-4 I think just a lot of people on premises using the showers before dinner. Jacuzzi was running slow the first few days we arrived so filling it up was difficult. we didn’t end up using our rooftop jacuzzi area like we thought...

"Rooms were very clean, outdoor pools very clean service excellent food was great only thing was the tamahawk steak at magna always running out of steaks it wasn’t a great experience after that everything is great."

"Fue una buena experience"

"Nick park"

"Great property. Did not like constantly being pestered to join there club."

"This hotel is brand new and has absolutely beautiful architecture. The grounds are gorgeous, and you can see the potential for this to be a truly spectacular resort. Unfortunately, our experience was very disappointing because the property is not being maintained to the standard you would expect from such a beautiful new hotel. We found **cockroaches both in our room and in the pool area**, which was extremely unpleasant and concerning. The rooms also did not appear to be properly cleaned, and...