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"Everything was up to par, better than expected considering it was my first time traveling and coming here! Definitely would come again- the room was beautiful."

"Very nice staff, beautiful resort"

"Serenade is a beautiful property with a great atmosphere, but there are a few areas that need improvement. The shower windows and some fixtures (sink handles, lamp buttons, hot tub) showed rust and needed better upkeep. I booked a hot tub room, but the water didn’t get hot, the jets didn’t work, and there was black residue coming through. I also saw a live roach on my table at the buffet. Staff did move my room after I reported it, which I appreciated. Breakfast options were limited with no...

"This was overall a good resort and our family had a good time, but just know that all the extra"

"Everything was great about this resort, we were a big group traveling "

"the property was clean but beach had litter. The staff was great and very friendly. The accommodated my son with severe allergies very well and I felt safe. The extra cost for things such as the ninja party dinner were a little absurd, especially considering the food at this event was the same food offered in the buffet, but less variety. The food that night was actually quite disgusting and we ended up ordering room service afterwards that was the most disappointing part of our trip but...

"Excellent "

"Location was beautiful. Beach was great! Bring a snorkel. Try to get a room facing the forest, sunset time is amazing. "

"Very satisfied there are place for any member of the family at any ages "

"This hotel was amazing so beautiful from the shiny chandeliers to the beautiful clean marble floors to the elegant staircase. Everything about this hotel was amazing. The grounds were kept spotless, clean and beautiful. I never seen a hotel so clean and the staff were very friendly very helpful. Food was delicious from the buffet to the excellent cuisine. Restaurants to the steakhouse above expectations. Would definitely recommend this hotel. The pool area was great. The accommodations at the...

"Wifi"

"Check in was smooth, service was excellent and the beach was beautiful. Be prepared for lots of locals trying to sell things to you on the beach. "

"Very nice place "

"The resort was very accommodating and staff was very friendly and happy most of the time. The only thing we wished would've been different was the variety of food options and quality of food. It was very average for the value of the stay in my opinion. It also would have been nice for the International Buffet to be open for dinner hours as well, there were limited options. The drinks were great and guest accommodations were amazing. "

"Don’t believe any negative reviews. The place is amazing. Well kept, good food, good drinks. Shout out to Carlos & Roberto from the entertainment team!"

"Clean room. Great staff. Great butler. Great food"

"Habitación excelente buen olor , piscina fabulosa , atención empleados maravilloso , comida rica y variada "

"This is wonderful low key resort but it feels very much like “Cancun lite”… as if they would like to be Cancun but can’t quite figure out how to do it. Poolside drink service is very sparse, night time entertainment has a “second tier” feel to it compared to comparable resorts in Cancun as an example. And housecleaning service was terrible we needed to call every day at 4 just to get our room to be made up. On arrival We ordered extra pillows, from the front desk then through our butler, as we...

"The property is beautiful. I would recommend springing for the xhale club. Our host, Alexander was extremely helpful and fulfilled any requests within minutes. If you are able to go to Sofrito on a night when they are serving the Dominican menu, it was delicious. The room was clean and our swim-up was on the opposite side of the property, which was nice and private and quiet. But if you’re looking for the party, there are always activities going on at the main Freestyle pool. We thoroughly...

"I'll start with the good. Location, the pool, the ambiance. The bad = the food, the service, the website, the room service. When we first arrived they told us to reserve dinner at the restaurants. Every place was already booked, which sucks because we paid for an all inclusive and could not eat anywhere. We decided it was all good and we could do room service since that's all we could do. We ordered room service every night, and every single time our order got "lost". We had to go down to the...