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"Good Hotel"

"The property itself was beautiful, and our room was clean and comfortable. However, the level of service and treatment from several staff members significantly impacted our overall experience. As a father traveling with my wife and two daughters, I was disappointed by the lack of professionalism, courtesy, and customer service throughout our stay. On multiple occasions, staff were rude or dismissive when we requested assistance, often responding with attitude rather than support. One...

"My experience at Serenade All Suites – Adults Only was honestly horrible. First, I want to acknowledge that the property itself is beautiful and appears to be well maintained overall. However, once you start looking closely, you can definitely see the wear and tear, especially on the room doors and throughout the guest rooms. I traveled solo to celebrate my birthday, and unfortunately, my experience was far from what I expected. From the day I checked in on Wednesday, my TV did not work. I...

"Everything was excelent!!"

"Swim up bars, balcony, pools"

"Gorgeous resort and the food was wonderful I will definitely be coming back, we had issues with our air conditioning which was expressed to staff several times, they would write reports but this issue was never resolved and no alternative was given. Other than our hot room and no fans available in the resort we had a great stay at this resort."

"Food was the best thing at this resort"

"Everything was beautiful grounds gorgeous and well maintained , room was clean and spacious. Staff was fantastic and all restaurants were great! Oceania was ok in food but view of ocean beautiful! Highly recommend. Beach was nice but water not so much due to the season I think? Not that turquoise water we were hoping for. Otherwise food and drinks and service were fantastic!"

"El hotel estaba limpio y las habitaciones buenas el servicio no esta bueno en el sentido que me dio la impresion de que faltaba personal y no estaba bien preparado para dar el servicio ,tiene buenas actividades todas las noches y durante el dia, el cliente se la pasa bien y es acojedora la instalacion .{ojo no quiero decir que le personal trate mal a los huespedes todo lo contrario } desde mi opinion la cafeteria es el lugar con mas acogida para los clientes, creo que es una buena opcion...

"Excelentes vacaciones. Todo muy bien. Nuestro mayordomo siempre estuvo al tanto."

"Our stay was wonderful! The resort was absolutely amazing, the food was excellent, and the staff was incredibly friendly and welcoming. A special shoutout to Kari at the Lazy River Pool Bar—she was so friendly, attentive, and made our experience even more enjoyable. We had a great time and would definitely recommend this resort. We will definitely be back soon!"

"The food was good, However, simple things, i.e washcloths, were requested. I didn't get them over my 3 night stay, despite calling several times and personally speaking with mgmt. The service at the buffet was equally bad."

"G"

"Most of the staff did not speak English, not even the bare minimum English. It was very hard to communicate. The rooms were very nice, clean and smelled clean. The drinks were good. The buffet and Asian restaurant were our favorites. The Mexican restaurant menu lacks a lot to be desired. The water slides, pools, swim up bars were so much fun!"