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"The hotel needs to improve the air‑conditioning system and address the humidity odor. We stayed for 5 nights and booked nine rooms at the Lopesan Caoba Lagoon, and all of us had the same complaint regarding the air conditioning. My room, 4190, had a strong humidity smell. They offered to change my room, but the alternative room smelled even worse. I believe the odor is caused by the air conditioner not functioning properly. Aside from that issue, everything else was wonderful. The staff is...

"The staff was very friendly and helpful. Property was well maintained."

"el lugar es muy lindo y grande, la comida no es tan buena, y si ocupas reservar en los restaurantes mas populares, si tendrá que ser con al varios dias de anticipación ya estando ahí,"

"I would advise if your going to stay do the family side. The staff some was rude. The pool closed to early on the adult side. Even though you staying at and all adult the activities was on the family side"

"Muy bueno todo, el hotel aún no ha finalizado, pero hay muchas cosas que hacer. Muy limpio en general. Muchas opciones de comida y restaurantes. Definitivamente volvería."

"The food was not the best, did not have variety of events for adults, wait staff hardly got drink orders correct. Misled on the reason to purchase an Xhale room when all rooms had the same amenities available. I will not return to this resort. It was nice to experience this once."

"10/10"

"Everything was great!"

"Beach had too much seaweed. Room was great. Staff was great."

"I had an amazing stay at Excellence Punta Cana! Everything was wonderful from the beautiful resort and excellent service to the food, which was honestly one of my favorite parts. There was a great variety of restaurants and everything I tried was delicious. The staff was friendly and attentive, and the whole experience was relaxing and enjoyable. I would definitely recommend Excellence Punta Cana and would love to come back!"

"100% recomendada esta propiedad muy buena la estadía la atención del personal fue un regalo que le di y mi madre y quedó encantada"

"Fatal la experiencia"

"Most rooms are just a short walk from the beach. The pool was well maintained, clean, and neat, and the staff was friendly and welcoming. Overall, we had a great stay."