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"Good hotel, good location, friendly staff, "

"Centrally situated in the heart of Bath so ideal for looking around, shopping and transport (train and bus station less than 10 minutes away). Staff were welcoming and very friendly and the room was clean and well equipped."

"Location, location, location. Also, staff was helpful in recommending book stores."

"Lovely room in great location "

"Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants ."

"Olivia on reception was amazing,She fixed me with a de luxe lakeside room at 12 pm ,so I didn’t have to wait until 3pm checking.The Hotel staff are helpful and kind,The location is superb,breakfast was delicious.I slept like a baby."

"Could be outstanding but the kitchen lets them down. The location, hotel and staff are wonderful but the food is where the shine falls off. Decent menu but most of the food was bland, lacking taste or overly greasy (fish). Breakfast was wrong both mornings (even with simple request), kitchen needs to read the orders properly.. At the two dinners, both night people on tables around us were commenting on their food.. (which is such a shame for a lovely hotel..."

"The staff was lovely, very helpful. It’s in the center of everything that easy to walk to on the train. However, because it’s in center of everything, it can be noisy at night. If you’re a light sleeper, ask for a room off the street if possible."

"Merry small room,service was OK,team great,but,small rooms..."

"Clean room, great service and nice location."

"Beautiful place, spa and pet friendly. "

"The hotel is styled like an Old English country home. It’s lovely and the staff is spectacular. A special mention to George who was attentive, friendly and always professional. This is our favorite property in England!"

"A lovely hotel staff friendly, very clean and quiet. Our room was comfortable and spacious. Great breakfast . Will definitely revisit."

"Excellent hotel. The Francis is beautifully decorated, the staff are most attentive, the property is quiet, immaculate and very comfortable."

"very good location for exploring Bath. Quiet at night. room spacious and had everything we needed. Complimentary fresh cookie at reception was a nice touch. Breakfasts good. All staff very friendly and helpful"

"Property a little tired but very clean and staff are very nice. Rooms functional we were upgraded to a beautiful view, only complaint the hearing was in a timer and the room was very cold. They gave us an electric heater which took the chill off. "

"Bed was way too firm. Uncomfortable nights sleep. Bar food overpriced. First time staying here. Pool was smaller then we were led to believe "

"Breakfast menu was good, Room was clean, needs some repairs, had to go looking for bar staff at times "

"Was expecting spa use"