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"The staff were very good, very helpful. I had thought the low cost was due to being out of the season, but sadly, the price reflected quality of the hotel, which was was poor, in that the beds were bad, I can normally sleep anywhere; upright on a settee; on a floor; but I would wake after 4 hours with a stiff back & went downstairs to the canteen & sit to give my back a chance to stop being stiff. No storage for clothes; no real seating; a toilet so small I had to have the door open before I...

"Conveniently located, modern and well appointed."

"Have stayed here before and again nothing to complain about. Great location for our plans. The staff, especially at breakfast, are some of the most friendly, welcoming and efficient I've ever encountered in a 'chain' hotel. They are something the hotel should be very proud of."

"Really nice breakfast and ordering hot items from the menu."

"A beautiful hotel, centrally located, close to rail, tram and bus links. Polite and helpful staff at check-in. Comfortable, spacious and quiet room. Madeleine Bar is a plush, relaxed space with exceptional service."

"Had a very enjoyable stay. The room was clean, comfortable, and well maintained throughout my visit. The staff were friendly, professional, and always willing to help with any questions. Breakfast offered a good variety of options and was a great way to start the day. The casino was well organized, with a lively atmosphere and plenty of entertainment. Overall, I had a positive experience and would consider staying here again. I would recommend it to other travellers looking for a comfortable...

"top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again."

"Great service from walking into the hotel to walking out. A big 5 star"

"A beautiful shiny new hotel with well thought through design and such aesthetic decor. The staff were helpful and went out of their way to make sure we had a pleasant stay. The roof top bar was a definite plus, with fab views, it just made the weekend for me and my friend who had a long overdue catch up. So close to the station, an easy weekend away."

"Ta"

"Pleasant stay"

"Staff were friendly, room was spotlessly clean, beds were super comfortable and a great variety at breakfast"

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Wonderfull hotel will stay again"

"Out of town location. Property needs a makeover. Carpets overdue for clean or replacement. Room otherwise clean but not serviced daily. Reception staff polite and helpful but don't present a confidence in their product. Overall impression was shabby. Breakfast by 830am was limted to remains of much earlier cooked food. Had to bring attention to staff the mould on bread for toast."

"The staff went above and made you feel very welcome. Shaun in the restaurant was excellent, sorting out my wife gluten free diet."

"Step up to toilet could be problematic for some people!"

"Absolutely wonderful stay, I would love to visit again."

"Clean room, central location."