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"If you’re relying on laundry that it SAYS they have, they don’t have any. They tell you to walk down the street. And they did not care that they say they have laundry facilities on Expedia. Also the elevator was broken when we were there and there was a huge line to go up."

"Very clean comfortable bed friendly staff"

"Room was great, breakfast was very good, hotel is in a great location"

"What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again."

"My favourite place to stay when visiting Birmingham. Beautiful hotel, and perfect location."

"Lovely room, comfy beds, spa was amazing"

"All good"

"Staff were pleasant and professional. Always willing to assist when called on."

"I would recommend & will likely stay here again if I am ever in the area. Positives: Easy check in, parking is discounted & next door, late checkout option, comfortable bed, kitchen area fully stocked & had everything needed, the room areas were split nicely & the shower water pressure was perfect! Negatives: I paid for a family room but was given a standard room which meant I had a shower instead of a bath tub which was annoying as the shower head did not come off making it difficult to shower...

"Room great staff friendly breakfast good plenty to choose from air conditioner in room fab"

"Lovely well appointed rooms, very clean and the bed was very comfortable! Shower head didn’t look like it would give a great shower but actually was quite powerful. The breakfast buffet was perfect- lots of choice all excellent quality and now im going to have to buy a waffle maker for home! Would definitely stay again, perfect location for the arena which was why we were In birmingham. Highly recommend"

"I had the worst night sleep ever. The twin bed was extremely hard and narrow"

"Friendly staff, clean spacious rooms. My room had a few issues, loose toilet seat and a rotting bathroom door but other than that had a pleasant stay. "

"The room was clean and comfortable. However, I was disappointed that a security guard knocked on our door in the middle of the night and accused us of being loud, even though we weren’t making noise."

"This place was fantastic!"

"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."

"Not really got a bad thing to say. If I was being ultra-picky the air con sort of cooled the room but didn’t really make it cold. But it was just about cool enough!"

"I had a lovely high room overlooking the city The room was large and clean with a spotless bathroom My only criticism is that the air-conditioning in the room was terrible I had to sleep on top of the bed clothes but still woke up in the middle of the night boiling hot"

"Location was good for theatre in Stratford on Avon. Room fine. As infrequent stayer in hotels I would have appreciated a few tips on signing in and checking out without having to ask staff."