Find Hotels with an Indoor Pool in Elyria, OH

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."

"Pool out of service."

"Yes"

"yes"

"The property is well kept. The staff were very friendly and accommodating. Had to change our room on the first night due to the TV going out. Was able to move right next door, which made it very convenient. We forgot about the indoor pool (and found it was heated), so didn't get a chance to take advantage of that added perk. The location is perfect and as we drove from South NJ, coming off the OH Turnpike, made reaching the hotel easy without any issues. We definitely plan to book again at this location. "

"The pool was full of grease and slime and too many chemicals. They told us the children could not swim although when we called they said the pool was doing great. The room was 79° turned on the air conditioner. It went up to 84. They didn’t give us our money back. Nor did they fix anything. They were not able to accommodate our four person party in another room. Like I said no refund. "

"Staff friendly and helpful. Room spacious and clean."

"Pool is closed, rooms don’t get cleaned daily"

"The hotel was pretty clean. Lobby area looks up to date, rooms are not. The beds are not great at all and no comforters just sheets to sleep with. Hot tub was down while we were there so we were very bummed and the pool area has garbage backs hanging on the ceiling which was a little concerning. Typical hotel breakfast but they ran out of waffle batter so we didn't eat much. You get what you pay for so if you are looking for a cheap hotel with no amenities you are good to book here!"