"Amenities were not available Wasted money on food fridge miniature only water can fit No microwave Very rude staff and manager"

"Great breakfast sandwiches that can be purchased with your resort fees. Coffee good too. The elevators are being upgraded. Expect to wait 5 to 10 minutes for an elevator. Even then one has to squeeze on. Very frustrating and appears to be a long term project. Also our TV didn’t work and no bath mat one day. Little things but not up to usual Hilton standards. A large UN student group so maybe that stretched things.,"

"Just really slept in the hotel. I don’t like the bathroom personal products as the smell isn’t good for me. Thank goodness I packed my own personal products. The temperature was also warm in the room but my window did open which really helped out! Bed was comfy and the tv worked. "

"The staff were very courteous, had a great stay in NYC and their professionalism contributed to it"

"The room was not properly cleaned since we found leftover items, including candy wrappers and popcorn, after check-in. The bed was also of poor quality, in my opinion. Both the mattress and pillows were very uncomfortable. Worst ever. There was a blackout curtain but doesn’t do the job, and although I noticed an extra curtain rod, it seemed the curtain was missing for a reason. If you’re staying on the Times Square side, the bright lights shine directly into the room at night, which, combined...

"Yes!"

"Hotel with ni parking! No staff to help with luggage and with the snow everything was dirty. "

"The room was not maintained well with outlets not working and clear signs of ware and damage from years of use. I would place it just slightly above a motel. The location is the best part of this "hotel". Years ago (40) it was a Sheraton and at that time is was a upscale hotel"