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"Very beautiful view of lake."

"Staff service was outstanding. Room was immaculate and well appointed with amenities. Food was incredible. "

"Er had a very nice stay. The room was nice and clean. The Onsen very nice. We had breakfast at the hotel and it was also very nice. The pick up service is great. "

"Hakone Kowakien TEN-YU delivered exactly the kind of “only-in-Japan” immersion we were hoping for—arriving to find yukata waiting in the room, then wearing them to both dinner and breakfast made the whole ryokan experience feel authentic and fun. The entire property has a spa-like calm: steam rising from the open-air onsen, pine trees framing every window, and soft koto music in the halls. Staff were gracious to the last detail, guiding us through the kaiseki meal and making sure even our brief one-night stay ran smoothly. My only real regret is that we couldn’t stay longer; TEN-YU is the kind of place where you instantly relax and wish you’d booked another day just to soak, stroll, and repeat. "

"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."

"Very nice, quiet place that is close to the station. Amenities were great and service was A+."

"Great budget hotel right beside the train station. Rooms are small but clean and nice. "

"Hakone Airu was unbelievable. Great staff, beautiful room and our dinner and breakfast were delicious. Could not recommend higher "

"Favourite hotel out of 5 spent at on a 14-day trip through Japan. Comfortable beds, beautiful bath house offering both cold & hot pools, free ramen at night, nice pyjamas, friendly staff, delicious brunch and central location. Would go out of my way to stay here again. We stayed here before hiking Mt Fuji! Best meal of our whole trip was a Japanese Wagyu grill down the street too!"