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"Loved the pools here and friendly staffs while staying."

"We had vacation plans change as storms on the island and at home changed our travel. IHG was available at very reasonable room rates. We were warmly welcomed and had great interactions with all staff members from the front desk to cleaners. The breakfast was good with nice options. The pool was refreshing and the hot tub was excellent! Our room was quiet, comfortable and clean. It was a very good stay—especially given the circumstances!"

"Gorgeous place to stay. Very clean room with all your needed amenities and safe place to stay and walk. It is definitely a resort. You don’t need to leave unless you want to but of course we love Hawai’i so we get out and adventure. It’s a very large property so expect a lot of walking once you are all checked in or you can take the free hotel tram between the buildings within. There is a kiosk that tells you when the next tram picks up and you can see where it is and which way it’s going, to buildings and pools on the right or back to the left to the main lobby and then farther to the left to the other buildings and pools/hot tubs(this was our favorite pool) There are 5 different buildings that house guests and that is why I’m explaining all this. We were in building 5 and we overlooked the golf course and ocean. We couldn’t see the sunset from our room but we still had a magnificent view. Several different pools and all are very clean. The pools are not heated and were pretty cold for 80 degree weather it didn’t seem to matter to anyone. We never went in the all adults pool as we had a toddler but it was very nice and very quiet and relaxing as you walk by. I’m trying to be as thorough as possible because some of this would have been great to know off the bat. If you get there late everything is closed. Either grab something at a store or Domino’s will deliver very late and even if you don’t like their food, we were grateful after traveling all day. "

"Nice setting this property is on. Good proximity to other restaurants and shopping too. Ocean waves crashing to the rocks in front of their open restaurant. Watch the sunset there. Pool and lagoon were cool but nice. Staff was very good - especially the front desk. When a big storm hit and the only restaurant had to close due to weather, the management offered everyone at the hotel a box dinner, and a box breakfast the next morning. Nice touch!"

"I found it quite noisy as you could hear people talking, top floors, tv’s."

"Very unfriendly and unhelpful staff. Our room was in the basement down and dirty hallway with no view at all. No coffee in the room. No parking. Would not recommend. "

"The front desk overcharged me when checking out and was super rude when sorting it out. I confirmed every single expense and credit one by one, did the exact calculation right in front of the lady, and the lady kept saying my calculation was wrong. Finally, someone else came to help and sorted it out. NO APOLOGIES at all the entire process. She made me feel it was my mistake not theirs. Front desk assistant should at least graduate from elementary school to do simple math. The elevator close to parking lot was very stinky. Room was with carpet so smelt wet during rainy weather. Will never come back again to this property! So disappointing."

"Bb"

"This is a fun hotel to stay at when in Paradise. We had first good weather and then rain. I would have thought that the hotel would have more activities for rain days. When my out going flight was canceled they were very cooperative on extending the sale :) "