"No air conditioner"

"My king room was spacious, spotless and lovely and cool, the air conditioning was effective and whisper quiet. I was unfortunately disturbed by other inconsiderate guests who were shouting and chatting loudly in their room right up until 2.15am. I called the night manager who came up promptly and was very clear that they needed to pipe down, which they did. Annoying, but not the fault of the property."

"We stayed for 2 nights and 3 days and unfortunately the experience was very disappointing. The room had a strong gutter smell throughout our stay. The shower temperature control was faulty and kept getting stuck meaning we either had boiling hot water or freezing cold water. When we asked for help staff told us to use a towel to turn the knob but it was extremely difficult and we ended up having cold showers. The room itself was very small and the TV didn’t work either — despite reporting it,...

"The room was very basic for the size of it and I feel the room and bathroom could do with some renovation"

"I really liked this hotel. It's what I would call a hidden gem, because I had no idea it was there. The building is clean, housekeeping is spot on, the staff are attentive, and able to offer advice on almost everything. The bar had a lovely atmosphere and the lounge had the largest TV on planet Earth. Breakfast was the best I'd had in any hotel. It's a 2 minute walk from the tube station, and close to all amenities. Just outside the tube station are a number of street food vendors, which looked...

"The hotel lobby was well presented, clean, and well maintained, creating a good first impression. The staff were welcoming and friendly throughout our stay, and the breakfast offered a good range of options. The air conditioning worked well, and the TV was good quality. Unfortunately, the room was a huge disappointment. We booked a small double, but it was extremely cramped. The double bed was pushed up against the wall, meaning one person had to climb over the other to get in and out. There...