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"The room we stayed in was in disrepair. Carpet was worn, ceiling had an unsuccessful repair to a leak from the roof. A complete failure compared to a stay at any holiday inn express. As an IHG member I was provided with complimentary water so that was a plus. Staff were polite and professional at the lobby. The cafe is less than desirable and should be properly cleaned. Paying $4 for cold coffee and no real creamer is not what I call hospitality."

"Room was runned down. Damaged and dirty doors, towel hooks falling apart, carpet floor transitions pocking thru. Showers not cleaned after cleaning crew was done. Overall impression. I am not sure how is this facility labeled as 5 star hotel. "

"While the lobby and bars make a stunning first impression, the guest rooms are a massive disappointment. The accommodations feel stuck in 2010, appearing dated and dingy rather than upscale. Housekeeping standards are severely lacking; our shower curtain was covered in mold and mildew, which is unacceptable. Furthermore, the balcony was in terrible condition and lacked quality seating. The service at the pool area was equally frustrating expecting one staff member to serve hundreds of guests is unrealistic. Consequently, our food was delivered to the wrong table, and we endured a two-hour wait for basic beach snacks. This property has potential, but the guest experience currently fails to meet even basic expectations."

"The restaurant is a joke. It is always understaffed and food and service are average."

"Good"

"It's was nousy"

"This place was excellent, the location is perfectly centered next to Southpoint and Lincoln Avenue, along with Whole Foods right across the street. Everything was fantastic other than the 3 day fire alarm, that was miserable 3 out of the 10 days I stayed. I wish I was informed before."

"This hotel was better than I imagined. The reception and amenities and Suite were so nice. I will definitely be back. I never expected such nice accommodations and especially a Suite for the price. This will be my go to hotel for Miami."

"Excellent location. Great staff!"