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"The hotel was great and the staff were lovely but they changed our room without telling us then refused to refund us for that. They gave us another room and “discounted” us the different between the room we booked and the one we got so essentially I paid full price for a room I didn’t book. He was not accommodating at all. "

"Our stay started off on a frustrating note due to issues with housekeeping. Room service didn’t come on the first day, and on the second day we had to call reception around 5pm to follow up. After speaking with the manager, we agreed on a specific daily time for housekeeping for the remainder of our 8-day stay. Unfortunately, even after this arrangement, the room was not serviced at the agreed time the following day, and we once again had to contact reception. While the staff did offer a room credit as a gesture, the repeated inconvenience did affect the overall holiday experience and made it difficult to fully relax thereafter. That said, the hotel itself has a lot going for it. The room was excellent, and the amenities were of a high standard. The rooftop area is a highlight, although it can get quite crowded—on one occasion we weren’t able to get chairs, which was disappointing. Overall, a property with great potential and strong facilities, but the inconsistency in service needs improvement to match the otherwise high standard."

"Clean room, The staff were great. Food was fresh. "

"Very accommodating staff! Back pack chairs for beach available. Nice! Clean! Great service! Bar/pool service top notch! Location perfect!"

"We love this place. This is our second stay. The pool and beach are impeccably maintained. All of the restaurants are great.we preferred the Arkadia Grill as it was the most laid back restaurant. ."

"This hotel has really stepped it up in terms of service and friendly staff. However, the hotel rooms and pool need updating. "

"Quiet quarters. Relaxing vibe. Helpful staff. Fabulous pools. "

"Excellent location, staff awesome. Restaurants were convenient and highly recommended!"

"Little doorstops on the floor for the bathroom doors are toe breakers Should rather be bumpers on the wall. Room was clean very spacious! Great balcony views! Excellent counter space in bathroom. I wish there were hooks to hang bathroom towels. shower faucet was difficult to turn on, but shower itself was clean and spacious."