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"Room was clean. Staff not so friendly. Our room was right by the bar and we heard loud music and talking all night long til about 4am. It was a great location in the middle of everything but would not stay there again. "

"Room was very nice and didn’t use any of the amenities on property "

"The hotel as crowded. Could not even use the elevators without waiting in line for 30 minutes. Rude staff that enforced crazy rules like not being able to take to elevator to the ground floor. They had someone actually stopping guests in a rude and obnoxious manner. The pools were CROWDED to an unhealthy degree and the water was ….well you can imagine. "

"Customer service was not great "

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"It has never disappointed me...the best hotel in South Beach"

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"The rooms were quite dated for the price point. Room was dusty and dirty unfortunately. Has a lot of potential however the attention to detail where it matters needs to be given some love. Amenities were great, food was good but again a bit over priced. Understand that it comes with the area. They compensated us for the resort fee for the room being dirty."

"Great property, everything was excellent. Elevators broke, first one, then second. Lines. Staff could care less."