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"We love the long pool at this hotel. But months after we made our reservation and shortly before our trip we got a message saying that they were using the pool for a music festival for two days of our stay and it would not be open to guests. And then they had the effrontery to charge us the resort fee for those days. Really disappointing treatment with no thought to accommodate the guests and I doubt we will stay there again. "

"Lovely room great it’s a great location "

"Nice location, nicely maintained hotel. I thought it was a good value for the money."

"When we checked in, one of the rooms had some crumbs on the floor. Aside from that, the room was clean overall, and we had a nice ocean view as booked. We really enjoyed our stay."

"Took my money and never gave me a room . Terrible management. Rude and used profanity . Totally unacceptable, Don’t let your family experience this nightmare ."

"Beautiful room with lovely view of pools and ocean…"

"Cleaninnes of rooms super poor, at the moment of checkin the room was full of hairs every where. Sink, extractor and others items doesn’t work. Gym small and dirty. Also they dont tell da you have too use the band in all area (only specified use on pool and beach) and we have a situation in the gym super uncomfortable, we reported too front desk but their manners and attitude was very rude and implied that it was our foult. Terrible experience at this hotel. Never again"

"Amazing views and pool area. "

"We love, love, love the 1 hotel in Miami. The facilities are immaculate, the staff are accommodating and friendly, we’ve always had a gorgeous room when we’ve been there. We had a very small issue with our showerhead- my husband reached out to the concierge and it was fixed immediately while we were at dinner. I had a great, very relaxing prenatal massage and enjoyed meals at all of the restaurants on the premises. If you’re in Miami and want to be on the beach in the lap of luxury, go to 1 hotel!"