Find all hotels by Preferred in Puerto Morelos

"I don’t have any complaints we had a great time, the staff are amazing. "

"Everything was wonderful! My only disappointments were the French Restaurant food wasn't up to French standards for cuisine. Also, the sargassum on the beach was very smelly and I am wondering if there could be more attention paid to raking it and hauling it away. Thank you."

"Rooms were super spacious and comfortable, with all necessary amenities, and the staff go beyond the expectations to ensure you have a good stay. They even called the room to check in on us and remind us of the available options for room service, from different pillows to 24h service for food or drinks."

"Family friendly with many amenities and activities for children. However, the adult section is pretty private and service was great. This is my third time returning and I love the span and the Rodeo restaurant."

"I had an incredible trip to Margaritaville Riviera Maya (adults only)! The resort was very clean, the staff were absolutely amazing, the food was delicious and the chill vibe was exactly what we wanted for this trip. It’s a smaller resort so you can easily find everything and not spend the week getting to know the resort. There is NO beach for the most part. Sometimes when the tide is low, there’s enough room to walk a short ways away but this resort is mainly pools. The main pool was so much fun with the swim up bar and activities. The other pool (also with a swim up bar) is more quiet for days you’d prefer to be away from the action. We loved it! The drinks were great as well and the Landshark bar/brewery was a very nice addition. The only negative thing I’d have to say is although there is something going on every night, it’s not very exciting entertainment. It goes with the chill vibe though! "

"Rooms are clean and well maintained. Staff is always accommodating and make sure you feel welcomed. My family loves this resort and this was our 6th visit here. As always we had a fantastic time and my kids loved all the food options."

"Things that were great: -the size of our junior swim-out room and the mini pool -the waterslides -the food -the greenery on the resort ground -the gym -Filippe serving us at the buffet for dinner service (best server at the resort!) -the entertainment -the cleanliness of the rooms -the hot tub Things that weren’t great: -the (rentable for a price) cabanas at the big pool blocking the view of the pool -the fact that the big pool was unheated (there were more people in the hot tub than in the pool) -the staff trying to sell you things every time you leave your room -the beach (SO much seaweed) -the tractor running on the beach trying to get rid of the seaweed -the hard beds All in all, we had a good time. I understand the resort makes money off the cabanas but they’re all front row around the pool so they block the view for hundreds of people and they’re expensive to rent. I also understand the need for the tractor to work on the seaweed (sargassum) situation but we were hoping for Caribbean beaches. We should have spent less and gone to Puerto Vallarta!"

"Clean room and great staff"

"Great place overall. Only had one issue - we booked the romantic dinner. It wasn’t a good experience. Don’t recommend it! Staff were unwilling to address our concerns. Other than that, great place. "