Find Hotel with a Concierge in Sugarloaf Key, FL

"A very nice place on the waterfront. Staff was genuinely friendly and helpful. I highly recommend it!"

"The condo we rented was fantastic! There was a broken dining room chair and the whirlpool only had one working jet and the water for that tub never got very warm. The biggest disappointment was being told the pool was closing as early as it did, something around 7:30 PM."

"Never enough beach or pool chairs "

"We booked an ocean front room through Expedia. The online pictures versus the actual condition of the room and property were misleading. The room we had (#208) was very dated, water damage in the ceiling, crown molding separated ftom ceiling, base mokding rotten and separated from wall. The overall room condition was clean and housekeeping was very attentive. The general consensus from other guests was they need to update the rooms to reflect the steep prices. Overall the location and stay was nice but doubtful we would stay here again. There are other places with better amenities and cheaper rates. If you plan to use the pool or beach chairs youre going to have to beat the peipke that put towels down at 7 am and take spots all day and not use."

"Beautiful and clean "

"We stayed here for one night and had a wonderful experience. The hotel is beautiful and very clean, and the pool area was amazing. The ocean views were incredible and made the stay even more special. Even though it was a short visit, we really enjoyed our time here and will definitely be coming back again!"

"What I did not like that they charge money for checking in 1 hour before normal check in hours, having the room available. "

"I recently stayed at a DoubleTree Hotel and, unfortunately, the experience fell well below expectations. One of the most noticeable issues was the cleanliness of the property. There was visible garbage around the exterior areas and even near the pool, which made it feel poorly maintained and not very inviting for guests trying to relax. The pool area, in particular, was disappointing. Instead of being a clean, enjoyable space, it appeared neglected, with trash left unattended for extended periods. This really detracted from what should have been a highlight of the stay. Another major concern was the concierge service. I found the staff to be unresponsive and unreliable when assistance was needed. Requests either took far too long to be addressed or were simply not followed through, which made planning activities or resolving small issues unnecessarily frustrating. Overall, this stay did not meet the standard I would expect from a DoubleTree property. I would recommend that management focus on improving cleanliness and staff responsiveness to provide a better experience for future guests. "

"pool was not great and no beach"