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"The walkway from Shinagawa station is not smooth enough to be rolling/pushing luggage to check into hotel. also, no cover during rain. I realize there are renovations on-going but I hope they make it more comfortable to transit from the station to the front desk for check in. thank you"

"Convenient to the Shinagawa-Ku train station. "

"Very nice hotel. The room was nicely renovated and spacious for two persons. The lobby looks very modern."

"Close to public transportation, restaurant on site, beautiful garden, nice spa and exercise room, rooms well furnished. no airport shuttle "

"Lobby and facilities are very stylish but the rooms themselves look like they're a bit in the past. A/C and room light controls are on a single panel on a nightstand, light switches are very unclear. Few outlets to charge electronics by the bed themselves. In-room water boiler is very small, but interesting to use. The actual hotel is a little confusing to get to from the nearest station. I would recommend this hotel for it's location to restaurants and public transportation."

"Cleanliness very important but rooms are way too small "