Find Historic Hotels in Winchester, NV

"n/a"

"From the moment we arrived, we are had courteous, helpful staff. My husband had asked for an upgrade as we were celebrating our anniversary and for a small fee, we were given an executive suite which was lovely. Everything in it was spotless, complete with an enormous, comfortable bed. Shortly after being shown to our room, we were given a beautiful complimentary balloon, card and chocolates to celebrate our anniversary. It's the little things that made it such an enjoyable stay. We were staying with another 5 members of our family who also enjoyed their stay. Our daughters favourite was the pool area."

"Location "

"Clean room jic"

"Fantastic time"

"The rooms were excellent "

"Room was clean "

"Room were cleaned on time "

"Beautiful place and room — very spacious and clean. I have no complaints about our stay except for the check-in experience. It was a bit stressful. I tried to check in through the kiosk machine, and two staff members came over, offering to help. They told me there was no reservation under my name and suggested that either The Venetian or the third party made a mistake. I immediately called the third party, and they confirmed that my reservation and name were perfectly fine. I was on hold for about 30–40 minutes, and even the third party couldn’t reach the hotel as they were also on hold. Eventually, I went straight to the main check-in desk, and they found my reservation right away — without any issues — and mentioned that this happens sometimes but not to worry. At first, I was quite suspicious and looked around for the two staff members who told me my booking didn’t exist, but I couldn’t find them. They had also commented that my name was very long, so “maybe it was entered wrong,” which I found quite unprofessional. Overall, it’s a beautiful hotel with amazing rooms, but I just want to share my experience so others are aware that some staff can be a little careless or disrespectful during check-in."