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"We love staying at Xcaret Hotel. My husband and I have stayed at both Hotel Mexico and Arte and had such an amazing stay. The customer service you get there is wonderful. They make you feel right at home. Their buffet, restaurants, and 24 hour room service is so delicious. Our favorite restaurant was Las Cuevas. There is so many things to do there, so you never get bored. They’re all fun inclusive allows you to experience so much more without having to pay extra. We definitely recommend coming here, we look forward to planning our next vacation here. "

"We stayed the week of May 24-may31 2025. This was my second time staying here. The first time was 4 years ago during Covid. We were kind of worried when we saw the news of a fire happening there a week before we were going, but they accommodated us by letting us enjoy the other resorts (tulum and akumul) on their property as well free of charge. This made our stay that much better. Everyone was so friendly and helpful across the whole property. I am a person who uses a walker and they were very accommodating; even with finding me a room on the ground floor. Beautiful resort! Also clean and well taken cared of. I loved seeing the little critters running around; especially the iguanas. (Pics added). Thank you for an unforgettable vacation!"

"The hotel services were excellent, but what stood out most was the warmth and professionalism of the staff. They were consistently friendly, attentive, and eager to help. The hospitality of the Mexican people truly made our stay unforgettable."

"We stayed at Occidental Xcaret and spend most of the days with an amazing feeling. Waking up with the sound of the birds chirping, making their own music, seeing monkeys by our balcony, surrounded by trees made us feel connected with nature. The restaurants are amazing, the private beach is pristine and beautiful, snorkeling is right there, xcaret park is just a walking trail, to sum it up, this place is superb. "

"The staff were amazing! Very attentive and caring. The dining was delicious. Upgrading to Platinum was a must though. We would highly recommend! "

"Everything was great, transportation to the hotel service "

"I loved everything about this hotel. The food was great and after visiting the restaurants a couple of times the staff greeted me by name as I walked through the door. It’s in a great location. The spa was great. I’m already planning my next trip back it was amazing."

"+++"

"My family and I had a great time at this resort! The resort was well-maintained, beautiful, and a good value. The rooms were clean, but the bathrooms were a bit dated. I think the showers could use an update. But, the staff was very friendly and helpful, and the food was DELICIOUS. The beach was not the cleanest (due to the water and seaweed, not due to people’s waste), but the pool was beautiful. Would visit again! "