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"The Hotel is amazing and the staff couldn't have been more friendly and helpful. We will definitely stay again and will recommend to family and friends"

"Just a one night stop. Was not a match day so no chaos. All usual good standard"

"The lift was broken so the service lift was the only option. However the landing areas were 'behind the scenes' and poor quality. I did not much care for the long black hairs stuck to the walls of the shower from a previous guest. Clearly not a good cleaning regime. The shower has my pet hate. The shower controls are behind the door. You can't use them without being inside it and it is too small to avoid getting the inevitable blast of cold water that is living in the pipes before whatever...

"Very nice aparthotel in a central location. "

"Novotel Leicester is good enough compared to other Novotel I have stayed in the oast"

"Excellent"

"Had to change rooms as upon closing door , the lock and frame fell off. A shoddy repair had taken place prior to our stay with 2 screws attempting to hold in place. From a room security perspective it was very poor. Room was changed but very uncomfortable bed. 3/4 bed which was not suitable for 2 adult's. No air con. Not the best"

"Be aware that the air conditioner has not been working here so they have fans in the room. This was the same when we stayed here two years ago. The hotel is conveniently located and the rooms are comfortable and quiet."

"Clean hotel with a good location. Friendly staff. Only a couple small complaints. Handle on window was broken so couldn't open it so that led to a hot and unventilated room which wasn't the most pleasant. Also the bed had a mattress topper on it, which both me and my partner had aches and pains due to.. maybe just invest in new mattresses instead of trying to cover the issues. Only minor issues that for what we paid we can't complain really but just minor things would make a big difference!"

"The caretaker Paul didnt know we were coming and initially was more interested in his amazon parcels, told us the owner books people and dosent tell him (happens all the time) id booked one double and one single with 3 beds on the same floor - I got one double with single beds in the attic and my children the 3 bed a floor below us. The b&b had hostel vibes from the start. There were smashed windows, dirty bathrooms without locks, pubes on the toilet roll and bottles stashed behind the was hand...

"Staff as we waited 20 min before someone came to us room was small but everything in there didn’t see anyone why there. Apart from a lady who gave us the keys."

"Building site, unsafe, filthy, completely different from pictures on hotels.com. No lounge bar, no reception area. Should not have been open We walked out and drove home they refused to give me my money back."

"Despite a request for a disability friendly room we found ourselves at the very top of the guest house and having to carry heavy luggage with a disability was totally unacceptable. In addition to this we were met with a pungent smell of cigarettes and cannabis and the smell unfortunately was rife in our room and we were unable to remove the smell despite having windows open all night and using our cleaning products as air freshners . The bathroom was in a despicable state very very dirty...