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"Customer service was amazing, staff at front desk, valet, the restaurant and room service were all friendly, very helpful and kind. Room was a bit dusty, and furniture was pretty worn. As for amenities, one of the reasons we booked this hotel was because of the pool, hot tubs and spa. Online they make it sound like they have two heated pools, only one which children are allowed to use. During our 5 night stay we weren’t able to use the pool at all because everytime we tried both hot tubs and the...

"Great property! Short walking distance to many shops, restaurants and sites. Loved having a balcony that overlooked the pool."

"L'heure douverture de la piscine et spa a 8hres le matin nest pas tres logique. 8 ce matin une famille avec 4 jeunes enfants criaient de joie. Moi, enragée de ne pas avoir pue profiter de mon dernier matin à dormir "

"Place was clean welcoming on the reception, the room service and the service in the hotel not to create we try to order a trip to the room. They cannot help us. They say you have to go by yourself to pick it up and the room server they did not clean the room next day even they left the plates empty no towel will be changed. No bed be cleaned up. I stay two nights or three days and on the second day when I came back, I was suspecting the room it’s clean and everything organized but unfortunate"

"Excellent!"

"Amazing views of the chateau. We stayed in a room titled "Premium Room, Park View" and it truly had spectacular views of the chateau plus unexpected items like plates, toaster, a sink in the room, a microwave oven, and a kettle. Parking was nearby. Be careful not to make the mistake of pulling into the chateau parking. It's $60 per night, but other parking lots (example. Rue Haldimand) are about $24 per night. "

"Très bel hôtel près de tous"

"Très bien Mal insonorisé par contre…"

" Good"

"A la réception on a pris le dépôt de 200$ sur ma carte master avant de m'aviser. Le montant n'a pas passer sur ma carte. A la chambre il y avait de la mousse de poussière ou la porte patio. La porte patio laissait passer de l'air et il faisait froid cette fin de semaine."

"Tout était parfait! Rie à redire..."

"interieur, au balcon/ à la piscine c'était un peu froid. Les gens sortait de la piscine et avaient froid. Moyenne isolés on entend très bien les gens parler dans le corridor. La douche était pas étanche, il avait de l'eau partout sur le plancher de la salle de bain quand on avais fini. "

"Chambre propre et personnel très courtois"

"Ev"

"Beautiful lounge and bar"

"Un peu sale dans la salle de bain à mon arrivée. "

"Fantastic!"

"Piscine ok, chambre ok"

"Chambre propre et insonorisé"

"Perfect spot. Close to everything in walking distance."