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"Everything about the hotel was better than expected and the dog treats and bowl was a lovely touch. The staff not only made us feel welcome but also our dog. Absolutely fantastic stay"

"冷蔵庫が無いのがマイナス"

"Hello the room was nice however it would be nice to have slippers staff were lovely bathroom could be cleaner some towels had black marks on them "

"Great location, convenient to city centre and especially Birmingham New Street. Quiet hotel."

"From the moment we walked into the Grand Hotel yesterday to the moment we left, everything was absolutely first class. The service was spot on, the staff were welcoming and attentive, and the whole experience felt really special. We were offered the option to upgrade to a junior suite, which we took—and wow, it was out of this world. The room was stunning and made the stay even more memorable. Honestly couldn’t fault a single thing. We’ll definitely be booking again and I’d highly recommend it...

"Le chauffage par ventilation n' a pas fonctionne pendant les 3 nuits que j' ai passees a cet hotel bien que j' aie signale ce probleme a l- accueil le premier jour. Ce n' etait pas agreable la nuit et le matin."

"Excellent"

"Great hotel /staff and location "

"The hotel was ok. There have certainly been economies made on the quality and variety of the food. I would avoid the thing they said was a sausage "

"Great stay, will definitely be back. "

"Reception staff fantastic "

"Lovely spacious room unfortunately shower was very poor .Breakfast was amazing great selection. Downside you have to pay £13 parking per day !!we have always had free parking in hotels as a guest ."

"Lovely apartment "

"Way too much construction at this time "

"Nice and neat place to stay. It is totally worth the money. "

"Got a young kid in tears after planning our stop here especially for the pool, no mention of “no kids allowed” in the pool on the website. Please update your advertising of the pool as a tantalizing “rare find” for families who won’t have access to the pool, as we only spring for this fancy place for that reason. "

"A shame breakfast not cooked to order. Impressive dining room, just avoid tables on a through- route. Well staffed all great at up-selling. Had a room in the main house which had difficult access to the bathroom, especially at night. (Three narrow steps up). Check in/put very smooth. Comfortable lounge areas"

"Room was always kept clean"

"Comfortable room and excellent breakfast."

"Clean hotel, staff friendly, room comfortable, good value."