Find 4 Star Hotels in Puerto de Mogan from AED 386

"My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!"

"It was a lovely looking hotel with a lovely pool area but a little disorganised where the sunbeds were concerned. The rooms were lovely airy and reasonably clean with some cleaners being better than others as regularly found areas they missed but nothing major. We were most unhappy with the dining area as food that was supposed to be hot under the hot lamps were warm at best! So despite having paid for it we went out most evenings. Especially as it was based in the basement with no view. I’m afraid we won’t be returning "

"Nice and clean room, no chair to work on desk"

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

"Nice but basic, fine for a long weekend but not a weeks holiday"

"Small pool for size of hotel. Cleaning poor in communial areas (e.g. Stair wells) Staines in bathroom and no spa facilities Food very standard and not varied each day (pork every day!!) Good location for dunes and city centre Everything charged in addition e.g. room safe! "

"Rooms was pretty dirty, windows could not be properly locked, kitchen falling apart."

"Reception staff failed me totally. They pretended to say problem with the rear exit door making a BANGING NOISE when closing. My room 9016 was next to said door/ gate. Constantly BANGING from early morning until late evening. I asked on FOUR occasions for someone to fix the door but nothing happened. Reception staff displayed a total lack of communication with me and failed in their duties to a guest. After my eleven day stay I had no apologies, no offer of a replacement room or any kind of compensation. Ruined my stay at this lovely hotel. Not impressed. "