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"The staff here are awesome"

"Excellent beautiful property. Helpful and friendly staff."

"The bed was comfortable and it was in a great location. The hotel felt very safe. The A/C was also great during those hot London days. There were a couple things that weren't perfect during my stay - not total mess ups (like some gym equipment not working, my room not getting serviced, etc.), but just tiny imperfections and Daphne at the front desk was amazing! She made me feel incredible. She had amazing service and made me want to come back. I was so impressed with her. I wasn't even complaining just talking to her and I was beyond blown away with her customer service! Would stay here again"

"Loved that I stow my luggage until my room was ready. Great staff. Very polite. The two issues I had was the elevator maintenance made it long to get up to room with only one lift, and the toilet placement was terrible. It was placed narrowly between the sink and the wall with a toilet paper mount on the wall jabbing you when you sat down. "

"The best service I have experience dina London Hotel in years. Staff attentive, friendly, happy and exceed expectations - both day and night staff. The rooms are a little tired and I couldn't find a safe, but the beds are super soft, clean linen, towels, bathroom, carpets, wardrobe, etc. I asked for directiosn - they were brilliant. I lost my room key, no trouble for a replacement, I needed a taxi, sorted and even brought me a post it note out with the reg number on it. Very easy to find, impressive lobby, excellent staff, comfy beds, clean room, great location"

"Excelente !!!"

"Unfortunately, there is no air conditioning. We happen to be staying there when it was 30°C. Every day two fans would’ve been helpful but all in all a good place to stay Miria."

"Staff was "

"Staff were friendly, check in process was quick and easy. Close to all the places we wanted to go and sightsee, so many nice places to eat, have coffee in Queensway."